Facilities Ambassador

Job Overview

JOB TITLE: Facilities Ambassador

REPORTS TO: Facilities Manager

STATUS: Full-Time/Non-Exempt

COMPENSATION: $24.49 per hour, including paid medical insurance and paid time off (vacation, health, & holidays)

GENERAL

SUMMARY:

The Facilities Ambassador is part of a team of six supporting the day‑to‑day functioning of a safe and welcoming space for the community, working with Center staff, tenants, non‑profit organizations, LGBTQ+ individuals, and vulnerable members of the community. The Center owns and operates a 35,000 square foot facility that provides direct services and space for special events, meetings and other gatherings.

• Courteously welcome clients and visitors to the Center, creating a hospitable environment and providing services with dignity and respect.
• Follow and implement all Center policies, procedures, and Community Agreements.
• Apply non‑violent crisis intervention and de‑escalation techniques to manage and resolve conflicts safely and effectively.
• Monitor building entrances, lobbies, and outside surroundings to ensure safety, including immediate assessment of hazards and notification of appropriate management staff when identified.
• Perform daily building opening and/or closing duties, depending on shift.
• Independently perform routine janitorial duties to maintain cleanliness and hygiene across all facility areas.
• Assist in the day‑to‑day functioning of the building, including maintenance, repairs, acting as a liaison with vendors, and other duties assigned by the Facilities Manager.
• Support Room Rental Coordinator by providing room set‑ups/breakdowns and responding to on‑site event holder requests. Serve as a liaison as needed.
• Monitor, identify, and report building maintenance needs and safety hazards.
• Act as the Center liaison to emergency responders (police, paramedics, fire department, etc.) in the absence of Facilities Manager or other management personnel.
• In urgent crisis situations, contact emergency responders in accordance with the Center’s 911 policy.
• Perform additional facility‑related tasks as directed by the Facilities Manager to support Center operations.
• Maintain inventory of cleaning supplies, safety equipment, and other facility‑related materials; notify Facilities Manager when restocking is needed.
• Maintain accurate logs of visitors and vendors entering the building in accordance with Center policies.
• Assist in implementing and maintaining emergency preparedness plans, including participation in drills.

• Commitment to the mission and vision of the SF LGBT Center.
• Knowledge/familiarity with LGBTQ+ community and ability to work with a broad range of community members representing the full diversity of the LGBTQ+ and allied communities.
• Strong commitment to racial, social, and economic justice.
• Ability to work professionally and ethically in a multicultural team setting, maintaining a high level of confidentiality.
• Strong customer service and communication skills.
• Ability to maintain supportive working relationships with a wide variety of community‑based organizations.
• Familiarity with basic maintenance/repair.
• Ability to work independently and/or with limited supervision.
• Ability to follow written instructions and diagrams.
• Basic computer skills (email, calendar, Word, Zoom, etc.).
• Initiative, dependability, and flexibility.
• Able to work indoors/outdoors and perform tasks on a ladder of 10 ft. and higher.
• Basic understanding of emergency response protocols and ability to act calmly and effectively in urgent situations.
• Familiarity with building systems such as HVAC, lighting, and security (preferred).
• Demonstrated ability to manage and de‑escalate conflicts in a respectful and effective manner.
• Ability to lift and carry up to 100 lbs as needed for facility tasks and event setups.

• Prior experience using crisis intervention, conflict resolution, and/or de‑escalation methods.
• CPR, First Aid, and/or OSHA Certification.
• Basic familiarity with audiovisual and theatrical setup.
• Bilingual language skills (bilingual pay differential available if qualified).

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