Lab Concierge Specialist

Work Schedule

Standard (Mon-Fri)

Able to lift 40 lbs. without assistance, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Unity Lab Services is a business segment that supports the Customer Channels Group and provides critical outsourced on-site services at customer locations.

This position is based out of South San Francisco, CA.

This position is passionate about service delivery excellence within Unity Lab Services! Specific activities relative to the job function include: customer service, vendor escorting, managing equipment maintenance records, and routine lab walkthroughs.

• Operate within Computerized Maintenance Management System (CMMS) to provide updates to equipment work order records
• Coordinate scheduling of equipment with internal customer and external vendors as applicable including generating and tracking of monthly PMs due lists
• Maintain CMMS records for incoming equipment including vendor service records, equipment trackers, and equipment pick up records
• Perform vendor escorting for work site activities
• Handle equipment inventory and disposition within lab space through end of lifecycle
• Generate client requested reports as requested, including open work orders, work order status, and pending service requests
• Extensive Customer Service including timely response to all service status requests
• Follows well-defined procedures as outlined by Best Practices, SOPs & work instructions
• Take direction and communicates openly with Leadership regarding daily duties. Makes decisions and uses available resources to meet customer requirements, independently
• Promotes personal growth and development by staying abreast of new policies and improvements
• Raise customer concerns and quickly identifies the course of action with a goal of first call resolution within established turnaround times
• Represents Thermo Fisher Scientific at all times throughout customer locations, expertly and positively

• High school diploma or equivalent required
• Bachelor's degree preferred

• Ability to present and articulate points by verbal and written communications
• 2-3 years of dynamic proven experience in applicable field with GXP experience preferred
• Ability to establish and champion positive customer relationships

• Utilization of Good Documentation Practices in all record keeping
• Strong interpersonal skills and proactive approach in all duties
• Demonstrate expertise in the ability to identify inefficiencies in any process and make recommendations for improvement
• Detail oriented, safety conscious, technically proficient, organized, problem solver, promotes team environment
• Willingness to work overtime as the need arises and adapt to changing schedules

• Works primarily at customer sites, which may require independent work. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc)
• Depending on the area of the building, personal protective equipment may be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes (required for all colleagues), bump hats, and/or safety glasses.
• Regularly required to lift 30 - 40lbs, and up to 50lbs occasionally.
• Regularly use equipment including pushcarts, pallet jacks, mobile cylinders, forklifts, etc. to push/pull up to 100lbs
• Regularly required to stand, walk…