Field Service Technician

About the Role

If finding effective solutions and delivering exceptional service to customers sounds like your kind of job, Canon USA wants to hear your story. We’re a leader in imaging technology, solutions, and services — and we’re actively seeking a Field Service Technician to support our clients by maintaining and repairing Canon-supported copiers, printers, and imaging equipment. In this hands‑on role, you’ll provide on‑site technical service in a customer‑focused, business‑critical environment, ensuring peak performance and maximum uptime for Canon devices.

This is a daytime, customer‑facing role that requires professionalism, reliability, and technical skill.

• Providing on‑site maintenance, diagnostics, and repair of copiers, printers, and MFPs in line with Canon’s Service and Parts Standards.
• Identifying and reporting product failure trends and serviceability issues to management, with accurate documentation.
• Maintaining up‑to‑date technical information, Field Service Reports, Expense Reports, and Canon property.
• Meeting customer needs by delivering efficient, responsive, and accurate maintenance in the field, shop, or on‑site.
• Delivering high levels of customer satisfaction through clear communication and dependable support.
• Ensuring machines perform reliably and supporting your team in reaching branch/district performance targets.

• Perform day‑to‑day service, including preventative maintenance, repairs, and troubleshooting.
• Document all work, including detailed service reports and expense calculations.
• Adhere to Canon’s quality standards and safety protocols.
• Travel to customer sites as required, maintaining reliable schedule and communication.
• Support field and shop teams with technical knowledge and best practices.

• Hold a High School diploma or equivalent experience (required).
• Possess a basic understanding of internet environments and ability to complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• Valid driver’s license with acceptable driving record; able to travel as required.
• Required to obtain any necessary security or other clearances required by customers.
• Must be able to lift 50 pounds and be active more than 50% of the time (walking, standing, stooping/kneeling).
• Compliance with customer policies and protocols, which may include COVID‑19 vaccination requirements.

In accordance with applicable law, we are providing the anticipated rate for this role: $19.00 – $26.31 hourly. This role is eligible for a transportation allowance.

Benefits include medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and more.

Canon U.S.A., Inc., is a leading provider of consumer, business‑to‑business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top‑10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.

Where Talent Fosters Innovation. We drive a mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve.

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All qualified applicants will receive consideration for employment without regard to protected characteristics.

Full‑Time, On‑Site – This position requires full‑time presence at your assigned office(s)/worksite(s)/territory on your scheduled workdays.