Turnover Specialist Region

Turnover Specialist Region 2

Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking two Turnover Specialists for our programs in Santa Cruz, Santa Clara, and San Mateo Counties, and South Bay Subregions.

The Turnover Specialist is responsible for coordinating and executing unit turnover and make-ready activities across assigned properties within the portfolio located within Santa Cruz, Santa Clara, and San Mateo Counties, and South Bay Subregions. This role ensures that vacant units are restored to safe, habitable, and lease-ready conditions in alignment with organizational standards, regulatory requirements, housing quality standards, and established timelines.

The Turnover Specialist works under the direction of the Restoration & Rehabilitation Manager and collaborates closely with onsite maintenance staff, vendors, and centralized HUB teams to ensure efficient unit readiness.

Unit Turnover, Vendor Coordination & Work Execution

• Coordinate all aspects of unit turnover from vacancy to readiness directly with onsite staff.
• Execute and/or provide oversight of light unit turnover tasks as needed, including ordering of parts/supplies, minor repairs, patching, painting, plumbing, electrical, general carpentry, appliance repairs/replacements, minor flooring repairs/replacements, cleaning coordination, use of maintenance power equipment, and general unit preparation.
• Develop and follow standardized make-ready scopes and checklists.
• Ensure units meet Housing Quality Standards (HQS) and/or Nspire standards prior to release of unit.
• Maintain adherence to established turnover timelines.
• Coordinate with vendors for specialized turnover work including flooring, painting, cleaning, pest control, and repairs.
• Contract, communicate, and schedule work with vendors in collaboration with onsite staff to complete major unit turnover repairs/replacements to housing quality standards and ensure work is performed safely, within code compliance and performance expectations.
• Monitor vendor performance for quality, safety, and compliance with scope.
• Develop and maintain standardized checklists and tracking logs for unit turnover materials and supplies to ensure consistent availability, cost-effective vendor solutions, cost control, and alignment with unit readiness timelines for your assigned portfolio and in coordination with the onsite team. Monitor usage trends and inventory levels to reduce delays, minimize waste, and support achievement of turnover performance KPIs.

Collaboration, Systems, & Documentation

• Meet daily with onsite maintenance and their manager within your assigned portfolio to communicate and manage the workflow of all unit turnovers, service repairs, and special projects.
• Work closely with onsite maintenance technicians (non-supervisory) to coordinate turnover-related tasks.
• Provide daily or weekly turnover schedules and priorities for vacant units.
• Communicate scope of requirements and timelines clearly to onsite staff and/or vendors.
• Monitor progress and update trackers of assigned work consistently and provide updates to the Restoration & Rehabilitation Manager.
• Support alignment between onsite maintenance work and centralized turnover standards.
• Coordinate with the Occupancy & Leasing HUB to align unit readiness with move-in schedules.
• Communicate with Property Operations HUB regarding unit access and site coordination.
• Support Facilities & Maintenance HUB by identifying recurring repair trends or system issues.
• Assist with escalation of larger repair needs directly to the Restoration & Rehabilitation Manager or Project & Capital Planner in collaboration with the onsite staff.
• Communicate with (or to) individuals or groups verbally and/or in writing and/or utilize handheld devices, computers, and/or software systems/mobile apps to create, schedule, complete turnover checklists, update labor hours, attach required turnover documentation, input materials/inventory, and close unit turnover work orders/assignments using the make-ready Yardi workflow or other systems and update through consistent reports/trackers the repair status, vendor activity, work assignments, problems, or safety concerns to the Restoration & Rehabilitation Manager, site staff, and relevant HUBs.

Performance, Safety & Quality Standards

• Coordinate with vendors for specialized turnover work including flooring, painting, cleaning, pest control, and repairs.
• Track and meet key performance indicators related to unit readiness timelines, average days-to-make-ready, cost per unit turn, Housing Quality Standards (HQS) and/or Nspire Standards and inspection pass rates.
• Identify and communicate delays, risks, or issues impacting turnover timelines.
• Support continuous improvement efforts to reduce vacancy loss and improve efficiency.
• Ensure all turnover activities comply with organizational policies and applicable state/local safety standards.
• Follow procedures related to environmental conditions such as universal precautions,…