Customer Service Representative

Title

Customer Service Representative

The Customer Service Representative will be responsible for the cleanliness and sanitation of all areas assigned.

• Perform all duties listed on the daily schedule
• Operate motorized cleaning equipment
• Maintain daily upkeep of assigned area
• Report incidents and hazardous conditions to supervisor
• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Maintain clean work area
• Follow all protocols, company procedures, policies, and rules
• Take direction and respond to supervision
• Talk with lead, supervisor, co‑workers, managers, and customers in a professional manner
• Fill in during staff shortage
• Support shift lead in completing punch‑list items
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction
• Understand reporting systems and the environment

No specific education requirement; 3-6 months training or experience preferred, or an equivalent combination of education and experience.

May be required to hold a valid driver’s license. Completed all safety and task training certifications. Forklift certification may also be required.

• Bilingual a plus
• Ability to read and interpret instructions, procedures, manuals, and other documents
• Strong verbal and written communication skills
• Knowledge of cleaning methods and equipment and willingness to share with team
• Knowledge of the upkeep and care of cleaning equipment
• Knowledge of cleaning compounds and chemicals, and their safe, efficient use

This position has no supervisory responsibilities.

The physical demands described here are representative of those that must be met to successfully perform the essential functions. The employee is frequently required to sit, talk, or listen and must be able to lift or move up to 35 pounds. Reasonable accommodations may be made for individuals with disabilities. The work environment may involve exposure to cleaning chemicals and noise.

Shift: Monday‑Friday, 7:00 pm–3:30 am
Hourly rate: $19.00–$20.00

SBM offers comprehensive benefit packages. For information about SBM’s benefits, please visit SBM’s website at

SBM Management Services, LP and its affiliates are proud to be equal‑opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.