Maintenance Supervisor

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Maintenance Supervisor is accountable for delivering on our commitments to our residents and is instrumental in helping Avanath provide superior customer service to our residents. This includes quality move‑in, timely service, superb curb appeal, and personal attention to our residents and their homes. The Maintenance Supervisor works alongside the Community Manager, partnering to oversee the activities of assigned staff and vendors to ensure the maintenance of the property.

Qualities:

• An Aptitude for Connecting – Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Success and purpose are driven by relationships built within communities, vendor partners, regulatory and social services partnerships, adopting a collaborative approach to foster success.
• An Authentic Attitude – Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns.
• An Approach that is Positive and Professional – Consistently demonstrate active listening, ensuring that each resident and staff member feels seen, heard, and valued.

• At least 3 years of multifamily property maintenance experience.
• One year of supervisory experience required.
• Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work is required.
• HVAC and CPO certifications are highly desired.
• Valid Driver’s License.
• Very strong organizational skills and ability to handle multiple priorities.
• Solid interpersonal and customer service skills.
• Must be available for on‑call and weekend work.

Resident Relations

• Customer Service – treat residents and others with respect, answer questions, respond sensitively to complaints, and assign work orders efficiently and urgently.
• Project a favorable image of the community to achieve property objectives and public recognition.
• Ensure consistency, follow‑up, and follow‑through in dealing with residents on all matters.
• Enforce policies delegated by the Community Manager.
• Assist with and complete work orders generated from resident requests, diagnose issues, and make repairs in accordance with established policies, procedures, safety standards, and code requirements.

Maintenance Management

• Coordinate, schedule, and respond to resident/management requests and work orders.
• Ensure all repairs and replacements are necessary for community common areas and units.
• Support cost‑cutting and expense control programs by fixing rather than replacing parts when possible.
• Inspect grounds, building, and other community features daily to identify and correct hazardous property conditions or liability concerns.
• Manage and order maintenance supplies inventory while adhering to budget guidelines set by the Community Manager.
• Maintain a preventative maintenance program to extend the life of the community while minimizing future repairs.
• Maintain a well‑organized and properly stocked maintenance shop while adhering to safety standards and OSHA guidelines.
• Maintain hazard communications program; teach and promote safe work practices.
• Manage unit inspections and key control of the community.
• Maintain accurate records of service requests, EPA/OSHA standards, preventative maintenance, apartment make‑ready status, work in progress, etc.
• Manage and participate in on‑call emergencies in the community.
• Plan for and utilize property resources, equipment, and supplies economically.
• Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency.

Staff Leadership

• Challenge all team…