Field Service Engineer - Parcels

Field Service Engineer - Parcels

As a subsidiary of Toyota Industries, Vanderlande North America is a global leader in material handling system manufacturing, design, installation, and service for e‑commerce, parcel delivery, and air transportation. The Field Service Support Engineer (FSE) is a hybrid role that combines hands‑on field service support with technical subject‑matter expertise, based out of the Marietta, GA headquarters.

• Field Operations (50%)
  • Perform preventive maintenance visits and system inspections at customer sites on a scheduled basis.
  • Execute corrective maintenance activities, ensuring timely resolution within defined service windows.
  • Respond to emergency service calls with minimal notice to restore operational continuity.
  • Diagnose and resolve electrical, mechanical, and controls‑related issues on parcel handling systems.
  • Act as a Field Supervisor for small RMR (Repair, Maintenance, Retrofit) projects, coordinating on‑site activities, managing subcontractors and site safety, and ensuring quality and timely delivery.
  • Maintain clear documentation of service activities, findings, and recommendations.
  • Build strong customer relationships through professional on‑site engagement.
• Technical Support & SME Functions (50%)
  • Provide 2nd and 3rd line technical support for service desk escalations and customer cases.
  • Lead or support complex troubleshooting and root‑cause analysis activities remotely or on‑site.
  • Handle technical service requests, including system optimization, upgrades, and modifications.
  • Serve as a Subject Matter Expert (SME) for parcel systems within the organization.
  • Deliver technical training programs at the Innovation Center in Marietta, on‑site at customer facilities, and for internal teams (service, engineering, sales).
  • Contribute to continuous improvement initiatives, documentation, and knowledge sharing.

• Associate’s or Bachelor’s degree in Electrical Engineering, Mechatronics, Mechanical Engineering, or related field (or equivalent experience).
• Minimum 3–5 years of experience supporting electromechanical or material handling systems.
• Strong knowledge of electrical systems (PLCs, controls, sensors, drives) and mechanical systems (conveyors, motors, assemblies).
• Proficiency in troubleshooting methodologies.
• Ability to work independently and collaboratively in fast‑paced environments.

• 5+ years supporting automated material handling or parcel systems.
• Experience in parcel, logistics, or material handling industries.
• Familiarity with Siemens or Allen‑Bradley PLC diagnostics.
• Experience supervising field projects or delivering technical training.

• Strong communication and customer service skills.
• Excellent analytical and troubleshooting abilities.
• Solution‑oriented mindset with strong problem‑solving skills.
• Ability to prioritize tasks and adapt to changing business needs.

Travel up to 50% across North America, including short‑notice assignments and customer site support. The role will be based out of Vanderlande’s North America headquarters in Marietta, GA between assignments.

• Ability to climb a 2‑story ladder.
• Ability to walk a mile in 20 minutes.
• Ability to lift up to 30 lbs.
• Comfortable working in office, factory, and construction environments.

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.