Installation & Office Support Specialist

What you’ll do (Primary Responsibilities)

• Schedule and coordinate image and print installs and moves (processed through Salesforce)
• Provide ETAs for installs, moves, and deliveries to internal teams and customers
• Test application/equipment functions prior to leaving the client site
• Troubleshoot issues during installation, training, and network setup to ensure client satisfaction
• Rebuild equipment, reinstall operating systems, and update print controllers
• Maintain a clean, organized install bay with proper paperwork and equipment tracking
• Track, tag, organize, and maintain used equipment lists (Salesforce and Excel)
• Send weekly used-equipment updates to the sales team and update reconciliation reporting
• Create invoices in Sales Pad for wholesale equipment sales

• Partner with Service and Branch leadership to determine disposition of returned/trade‑in equipment (refurbish, parts, recycle, wholesale)
• Support recycling prep and runs using the box truck (as needed)
• Keep boneyard/used equipment areas organized and labeled
• Serve as backup support to warehouse/operations
• Assist with special projects as assigned

• Strong customer‑service mindset and professional communication
• Organized, detail‑oriented, and comfortable juggling scheduling + coordination tasks
• Ability to troubleshoot and problem‑solve during installs and setup
• Comfortable working around copiers/printers, basic rebuild/reinstall work, and inventory tracking
• Willingness to visit customer locations as required and represent LOC professionally
• Valid driver’s license required
• Paid Time Off
• Sick Days
• Paid Holidays
• Work‑life Balance
• Life Insurance
• Local Volunteer Opportunities