Cargo Agent Lead

Menzies Aviation Lead Cargo Agent

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

As a Menzies Aviation Lead Cargo Agent, you will be under limited supervision providing day to day work direction to Cargo Agents and serve as a backup to the Customer Service Supervisor.

This role requires you to maintain a safe and secure work environment, in accordance with local health, safety, and security policies and procedures

What You Will Be Doing

Assigns employees to work specific jobs at front counter or airline account.

Performs new employee introduction to work area, explains work rules, uniform policy, time clock process, office-terminal procedures and provides overview of department operations.

Trains employees on specifics or assigns employees to work with an experienced representative.

Ensures that employees are fully trained on company policies and procedures including telephone procedures, cash handling, security procedures and systems.

Interfaces with other departments to ensure that service issues are addressed and corrected to ensure quality of service.

Adheres to Menzies uniform guidelines and code of conduct.

Inventory of freight to insure proper accounting of cargo.

Must follow all Security procedures as required.

Other duties as assigned.

Safety, Security, Wellbeing and Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs.

As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What We Are Looking For

Must be 18 years of age or older

Possess and maintain valid US driver's license

Must be able to pass all pre-employment testing to include drug testing and a physical

Ability to proficiently read, write and speak English

Must be comfortable lifting 35lbs repetitively

Must be able to obtain and maintain all required Airports and Custom badges/seals

Must be available and flexible to work variable shifts including weekends and holidays

One-year college certificate or technical school, six months related experience or equivalent combination of education and experience

Certification in dangerous good awareness/acceptance

Previous customer service experience in a lead role preferred

Proficient in Microsoft products

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.