Maintenance and Operations Manager

Maintenance And Operations Manager

In Places, we don't sit back and let things happen, we make things happen, and we do this in service to all Apple employees and customers. Our team is a diverse and nimble group that manages Apple's workplaces and workplace services. We develop and manage Apple's global real estate portfolio, lead all related capital construction projects, provide outstanding facilities and site services, develop and lead sustainability initiatives to reduce the environmental impact of all Apple Facilities, including commute and renewable energy programs, and do everything we can to ensure the health and safety of all Apple personnel, facilities, and customers in our facilities around the world.

The Maintenance team is essential to ensuring our facilities operate smoothly and meet the high standards expected  are dedicated to delivering world-class maintenance services with a relentless attention to detail and an unwavering commitment to the customer experience, because every space we maintain is a direct reflection of the Apple brand. As Apple continues to evolve the way work gets done, our Facilities team is at the forefront, integrating emerging technologies, data-driven decision making, and AI-enabled tools to anticipate needs, eliminate inefficiencies, and continuously raise the bar for operational performance and service quality.

We are seeking a hands-on, skilled, motivated, and forward-thinking leader to join our team as the Maintenance and Operations Manager. This individual will be someone who not only excels at executing day to day operations and leading front-line teams, but who holds customer experience as a core value, brings a relentless eye for detail, and has the drive to apply creative, technology forward solutions to complex Facilities challenges across the region.

The Maintenance and Operations Manager will guide the execution of preventive and corrective maintenance programs, lead a team of maintenance supervisors, individual contributors and technicians, and coordinate vendor and compliance activities within assigned facilities.
• Contributes to an inclusive environment through respecting each other's differences and having the curiosity to learn.
• Foster and maintain excellent relationships with various stakeholders.
• Deliver an exceptional customer experience across all facilities touchpoints, treating every employee, guest, and partner interaction as an opportunity to reflect the highest standards of Apple quality and service.
• Maintain a relentless attention to detail in all areas of responsibility, from the physical condition and presentation of facilities to the quality of work order execution, vendor performance, and team communications, continuously identifying and closing gaps before they impact the customer experience.
• Manage and mentor maintenance supervisors and individual contributors, supporting their development and ensuring consistent team performance across assigned areas.
• Oversee day to day maintenance operations, ensuring work tasks are executed and closed on time.
• Develop, monitor and report on maintenance KPIs, escalating trends, risks, and performance gaps to leadership.
• Support real time tracking and resolution of maintenance tickets, minimizing backlog.
• Assist in the coordination and performance monitoring of third-party vendors, ensuring adherence to service agreements and Apple standards.
• Support regulatory and compliance readiness, ensuring safety protocols are upheld across all supervised facilities.
• Serve as a first point of escalation for operational incidents, working to drive swift resolution and escalating P1 incidents to senior leadership as appropriate.
• Conduct regular coaching and performance management sessions with direct reports.
• Collaborate cross functionally with internal departments, contractors, and partner teams to ensure seamless service delivery.
• Oversee preventive maintenance optimizations and operational improvements.
• Champion the exploration and adoption of AI tools and emerging technologies to modernize maintenance workflows, enhance predictive maintenance capabilities, and…