Culinary Team Lead, Culinary Services

Culinary Team Lead, Culinary Services

Primary

Purpose:

Starbucks Culinary Lead upholds a high standard of leadership within their location and ensures high levels of all aspects of excellent customer services

Nature of Work: Reporting to the Manager of Retail Operations, this position is found in a variety of locations across the University. The work involves a mix of routine tasks with a low level of complexity. Tasks require the application of general working knowledge. The work requires a high level of physical demand. Problems experienced are varied and incumbents are expected to assist in solving them within known methods and practices.

Though referring problems to a supervisor is acceptable, an effort to solve basic problems first is expected. Communications are of a factual nature and typically occur on a one-on-one basis. They involve contact with students and faculty with a strong emphasis on modeling customer service and contact with supervisors and co-workers with a strong emphasis on factual and accurate information exchange.

Incumbents are expected to work effectively and cooperatively with others. The ongoing development of team skills is also expected, with an emphasis on supporting others. Incumbent may be required to work nights, weekends or stat holidays and schedule is subject to change depending on business demands. This position has the possibility of extension or becoming permanent.

Typical Duties/Accountabilities

Adheres to the franchise/university standards of the assigned outlet in regards to customer service, product quality and specifications, equipment maintenance, and daily operations. Ensures all food safety procedures are completed and followed. Ensures safe work practices, code, regulatory and job procedures are followed. Assists in executing national, regional or location-specific promotions. Monitors for, responds to and reports to Culinary Services managers about unsafe acts and conditions.

Treats all confidential information and materials in a confidential manner.

Keeps current on all information through brand portals. Keeps current on all brand-specific online training where is applicable. Complete all required shift documentation.

Trains and monitors new team members. Ongoing, specific direction to team members. Reacts immediately to issues requiring attention during their shift. Reports to the Manager of Retail Operations or Retail Operations Assistant on team member performance (positive or areas of opportunity). Maintains operating efficiency through optimal positioning of team members. Resolves minor personnel issues. Escalates to management any issues and/or problems.

Operational management – ordering supplies and overseeing cleanliness and security. Accountable for production/monitoring stock and waste levels. Provides guidance around waste management procedures and production amounts. Ensures daily and weekly equipment maintenance schedules are completed. Responsible for shift cash procedures. Ensures all product and packaging is properly merchandised and stocked. Experience using computer systems/willingness to troubleshoot with such over the phone.

Handles cash accurately and according to procedures.

Communication - Have excellent communication skills – ensuring day-to-day communication with all shifts and open communication with Culinary Services management. Handles guest complaints and queries with professionalism and concern. Responds to guest service complaints, resolving problems when possible, and turn potentially negative situations into positive situations.

Leadership - Provides leadership by example and general oversight for junior staff. Demonstrates the ability to use judgment and apply effective problem-solving skills. Demonstrate the ability to organize work, set priorities, meet deadlines, and use initiative. Excellent attention to detail. Reliable, dependable and self-motivated. Demonstrates a tactful, responsive, pleasant and effective manner in all personal interactions. Demonstrated flexibility to adapt to change.

Demonstrates ability to collaborate effectively with others in a team environment within each location, among locations…