Technology Support Specialist - Level II

Technology Support Specialist – Level Two Support

Department:
Technology Support

Reports To:

Director of Technology

FLSA Status:
Nonexempt

Revised:
August 27, 2024

Summary:

Provides level two technology support as it relates to the teaching and learning environment across the district. Provides level two technology support for all Level 1 support personnel including the operations of the network management, equipment deployment, and maintenance activities at the local school level.

• Manage the build and deployment of computer images (Windows and Mac).
• Manage the build and deployment of mobile device profiles (iOS).
• System admin responsibilities for Microsoft 365.
• System admin responsibilities for Google Workspace.
• Create, resolve, elevate, and close Help Desk tickets using the Help Desk management system.
• Oversee management of building specific equipment
  • Repair and Maintenance
  • Distribution and removal
  • Monitoring, ordering and replacement of consumable supplies
• Manage District Print Management Program.
• Manage District Filter access.
• Provide Assistance to Level 1 Support
  • Prioritizing technology support requests
  • Resolving equipment and software problems
  • Tracking hardware inventory
  • Adding and deleting network users and devices
  • Assisting instructional and administrative staff with technology issues
• Assist Level 3 with District LAN and WAN.
• Monitoring technology operations and reporting areas of need and concern.
• Regularly collaborate with Level 3 Support.

• Bachelor's Degree or 3 years experience in related field required.
• Experience in training and assisting adults in technology uses preferred.
• Experience with and ability to demonstrate an understanding of the uses of technology within an educational environment preferred.

• Experience in managing multiple projects.
• Proven ability to prioritize work using prescribed criteria.

• Thorough understanding of Microsoft Windows operating systems required.
• Thorough understanding of Mac OS and iOS operating systems required.
• Thorough understanding of Google Chrome operating systems required.
• Capacity to learn, demonstrate proficiency and instruct others in computer.
• Previous experience with web-based applications is preferred.
• Proficiency with equipment maintenance and repair preferred.
• Proficiency with software applications including Microsoft 365, Google Workspace, and Apple suite.
• General understanding of mobile device management system.
• CompTIA Network+ or comparable experience.

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
• Ability to write reports, correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of teachers, administrators, School Board Members, students, and the public.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

• Maintain confidentiality.
• Prioritize and schedule work.
• Meet schedules and timelines.
• Establish and maintain effective relationships.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee frequently is required to sit and talk or hear.
• Employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Employee frequently works with a video display terminal for prolonged periods.
• The noise level in the work environment is usually moderate.

This is a full-time 12-month non-union position with benefits.

Start Date:

July 1, 2026. Salary range:
No less than $24.50 an hour.