Facilities Dispatch Operator - Swing Shift
Listed on 2026-06-23
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Maintenance/Cleaning
Maintenance Technician / Mechanic, Facility Maintenance
The Facilities Dispatch Operator serves as the primary point of contact for facility-related service requests within a manufacturing environment. This role is responsible for receiving incoming calls, accurately documenting maintenance issues, and entering work orders into a Computerized Maintenance Management System (CMMS). The position supports mission-critical operations by ensuring timely and precise communication between facility occupants, maintenance teams, and operational leadership.
Pay & Schedules Available:
- $21/hourly, weekday:
Monday
- Thursday | 11AM - 9:30PM - $23/hourly, weekend:
Friday
- Monday | 11AM - 9:30PM
Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit
- Answer high-volume incoming calls related to production and facility issues (HVAC, electrical, plumbing, structural, and specialized maufacturing systems)
- Collect detailed and accurate information regarding service requests from engineers, technicians, and facility personnel
- Enter, update, and track work orders within the CMMS system with a high level of accuracy
- Prioritize requests based on operational impact, safety, and mission-critical requirements
- Dispatch or notify appropriate maintenance personnel or contractors as needed
- Monitor open work orders and provide status updates to requestors and supervisors
- Identify and escalate urgent issues that could impact production, safety, or compliance
- Maintain complete and accurate records for auditing and regulatory compliance (FAA, OSHA, and company standards)
- Support continuous improvement efforts in maintenance operations and call handling efficiency
Qualifications
- High school diploma or equivalent required
- Experience in a call center, dispatch, or maintenance coordination role preferred
- Familiarity with CMMS platforms (e.g., Maximo or similar systems) strongly preferred
- Experience in aerospace, manufacturing, or industrial facility environments is a plus
- Strong communication skills, with the ability to interact with technical personnel and leadership
- Excellent data entry accuracy and attention to detail
- Ability to manage multiple tasks in a fast-paced, high-reliability environment
- Basic computer proficiency (Microsoft Office, enterprise systems)
- Ability to obtain and maintain any required security clearances
Work Environment
- Support 24/7 operations, including evenings, weekends, or holidays
- Fast-paced environment with a focus on safety, precision, and responsiveness
- Requires extended periods of sitting, phone use, and computer work
Key Competencies
- Safety and compliance focus
- Customer service excellence
- Attention to detail and accuracy
- Clear and effective communication
- Critical thinking and prioritization
- Reliability and professionalism
- Adaptability in a mission-critical environment
About Us
ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions.
ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations.
For more information, visit
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals…
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