Field Service Technician

Join to apply for the Full Time Field Service Technician role at The Hillman Group in Portland, Maine.

We are seeking a Kiosk Technician to work across over 30 kiosks in the Portland, Scarborough, and Falmouth areas. The role is full‑time, approximately 40 hours per week, with compensation of $22–24 per hour based on experience. A company car, cell‑phone reimbursement, and a corporate gas card are provided.

• World‑class health, dental, life, short‑ and long‑term disability insurance, and a 401(k).
• Wellness program.
• Employee stock purchase plan.
• Vacation, paid time off, sick days, and floating holidays.

• Restock and perform routine services on kiosks as needed.
• Execute on‑call repairs or adjustments when kiosks malfunction.
• Install new kiosks or replace older models in the territory.
• Monitor machines daily for issues and coordinate with stores for connectivity or power problems.
• Track inventory for kiosk restocking.
• Grow revenue by optimizing machine locations, uptime, product mix, and store relationships.

• High school diploma or GED.
• Background in electromechanical repair and maintenance (preferred).
• Experience in retail merchandising, field operations, and customer service (preferred).
• 1–3 years of related experience (preferred).
• Proficiency with troubleshooting mechanical problems.
• Fluent in written and spoken English, including technical jargon.

• Computer literacy (Microsoft Word, Excel, Outlook).
• Professional representation of Hillman.
• Availability to work weekends when required.

• Excellent driving record with valid driver’s license; major violations are disqualifying.
• Reliable transportation with automobile insurance.
• Reliable cell phone for reimbursement.

Work includes travel and possible exposure to cramped quarters, dust, fumes, or odors. Drivers may travel up to 200 miles daily. Requires hand/eye coordination, functional vision, hearing, and ability to lift up to 30 lbs. and occasionally push/pull up to 100 lbs.

The Hillman Group is an Equal Employment Opportunity and affirmative action employer. We do not discriminate on the basis of race, color, religion, creed, national origin, sex, age, disability, veteran status, genetic information, citizenship, sexual orientation, gender identity, marital status, or any other legally protected factor. Information collected is solely for evaluating suitability for employment and maintaining employment statistics.