Senior Director, Billing & Client Invoicing

Job Description:

We are seeking an experienced and highly disciplined Senior Director of Billing & Client Invoicing to lead a critical function within our fleet leasing and services business. This role is responsible for the accurate, timely, and client-tailored billing of a complex, multi-service offering across a large and diverse customer base.

Our business supports approximately 2,000 clients and manages 800,000 leased vehicles, delivering a range of services including maintenance, glass, fuel, telematics, and rental solutions. Billing is a strategic touchpoint with our clients and requires precision, flexibility, and strong operational leadership.

• Leadership & Team Management
  • Lead, coach and develop a multi-layered billing and invoicing organization spanning billing operations, client invoice configuration, dispute resolution and billing enablement functions.
  • Establish clear performance expectations, KPIs, and accountability standards
  • Foster a culture of accuracy, responsiveness, and continuous improvement
• Billing Operations
  • Oversee the end-to-end billing process, ensuring accuracy, completeness, and timeliness
  • Manage high-volume, multi-line invoicing across leasing and ancillary service offerings
  • Ensure proper revenue capture and alignment with contractual terms
• Invoice Design, Technology & Governance
  • Design and deliver customized invoice formats, including EDI and bespoke client-specific layouts, while maintaining standardization, accuracy, and scalability
  • Own the end-to-end intake, prioritization, sequencing, and delivery of invoice customization requests, aligning implementation timelines with contractual scope, client readiness, and financial objectives
  • Establish and enforce clear standards for invoice scope control, post-implementation enhancements, and change management to prevent uncontrolled complexity, billing delays, and downstream AR impact
  • Provide functional leadership and governance over billing technology, including EDI, invoice integrations, and billing-related data processes, ensuring priorities, design decisions, and delivery timelines support enterprise financial goals
  • Partner with Sales, Client Management, Client Services, and Client Onboarding to onboard new clients with complex invoicing needs while setting clear expectations around scope, sequencing, and go-live requirements
  • Establish enterprise billing standards and controls across upstream operational and product teams whose transactions ultimately flow to client invoices.
  • Partner with cross-functional leaders to identify, remediate, and prevent transaction quality issues that drive billing errors, rework, client disputes, and AR delays, even where teams do not formally report into Billing.
  • Leverage systems, automation, and data controls reduce manual effort, improve billing accuracy, and support scalable growth without compromising control or client experience.
  • Serve as the enterprise decision authority for billing standards, invoice design, ensuring products and services are billing‑ready before being scaled.
• Controls & Compliance
  • Establish and maintain strong internal controls over billing accuracy, revenue recognition and invoice completeness.
  • Ensure billing practices, invoice design decisions, and process changes do not negatively impact accounts receivable performance, dispute rates, or cash application, and proactively identify risks to timely cash collection.
  • Support audit requirements and maintain documentation standards
  • Monitor and resolve billing discrepancies and client inquiries
• Cross-Functional Collaboration
  • Work closely with Finance, Operations, Sales, and Client Services
  • Act as a key liaison for billing-related client escalations
  • Supporting broader finance transformation…