Supervisor, Technical Billing

Job Description:

The Supervisor, Invoice Processing oversees and leads a team of invoice processors to ensure accurate and timely processing of vendor invoices and other financial transactions. This role is responsible for maintaining effective workflows, verifying invoice accuracy, resolving discrepancies, and ensuring compliance with company policies and accounting standards. The Supervisor will monitor the performance of team members, provide training and guidance, and collaborate with other departments to facilitate smooth financial operations.

This position will involve preparing reports, handling escalated issues, and improving processing procedures to enhance efficiency and accuracy.

KEY RESPONSIBILITIES – ESSENTIAL FUNCTIONS Supervise a team of Invoice Processors Assign and monitor daily tasks to ensure timely processing of invoices Train, mentor, and evaluate team members’ performance, providing feedback Fulfill analytical reports and data requests for Finance Champion control and reconciliation procedures and process to ensure accurate client billing Maintain a collaborative team attitude that fosters creative developments within the organization Ensure that all invoices are reviewed, approved, and processed accurately Validate and verify invoices against purchase orders, contracts, and receiving documents Resolve discrepancies or issues with suppliers and vendors promptly Ensure compliance with internal control procedures and company policies Prepare and review reports related to outstanding invoices, and payment schedules Develop and maintain positive relationships with vendors and suppliers Address inquiries related to billing, payment status and resolve any invoicing issues or disputes Provide invoices and detailed pricing information during audits Recommend and implement process improvement, efficiency, and communications initiatives Maintain and update processes and procedures documentation Explain terms and conditions to managers, clients and interested parties Other special projects as assigned

LEADERSHIP RESPONSIBILITIES Supervise 10-15 Invoice Processors Supervise, train, and develop invoice processing staff, provide feedback, and administer periodic and annual performance reviews

COMPETENCIES – SKILLS Strong analytical and organizational skills Ability to work with varying seniority levels, including staff, managers, clients, and external partners Must have the ability to work in a fast-paced environment Strong knowledge of invoice systems Excellent problem-solving skills Strong attention to detail Excellent communication and interpersonal skills Ability to handle confidential information and maintain discretion

EDUCATION and EXPERIENCE Bachelor's Degree or 3 years relevant experience preferred 3-7 years’ experience in Accounts Payable, Billing, Invoice Processing, or Finance Minimum 1-year supervisory experience Experience with AS400, Oracle, and Excel Spreadsheets is helpful

CORE VALUES At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth. Integrity – Always act with integrity and honesty. One Team – Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.

Innovation – Drive continuous improvement, spark creativity and embrace next generation thinking. Customer Success – Ensure that customer and driver success is at the heart of everything we do.

CULTURAL ATTRIBUTES At Wheels, leaders are expected to model and champion our cultural attributes through their actions:
Discipline Drives Quality – Plan the Trip:
Think proactively, hold a high…