Customer Service - Admin

Principle Accountabilities

Performs data entry into the ERP system for purposes such as processing orders and accessing previous orders and special orders.
Maintains internal tracking system and regularly updates quoting, sales orders, labor time, and engineering requests.
Provide customers with quotes, shipment instructions, and delivery confirmation and status updates; research any other inquiries as requested.
Enters purchase orders and quotes into the system and checks customer portals regularly for new purchase orders.
Researches and responds to all customer inquiries for pricing, part ordering information, invoice information, issues, and order updates in a timely manner.
Conveys customer questions and requests to the appropriate department and ensures a timely response.
Assists in AP and AR responsibilities including posting invoices, responding to vendor inquiries, and collecting past due invoices.
Develops and maintains extensive knowledge of products, use, and application of materials.
Any additional duties assigned by the supervisor.

Essential Skills and Experience

3-5 years of experience in a similar role
High School Diploma required
High energy, strong interpersonal skills including tact, diplomacy, and flexibility to work effectively with senior leadership, staff, and the public.
Ability to anticipate needs and make sound decisions with minimal direction.
Task oriented and able to drive completion of tasks within narrow timelines.
Must be detail-oriented, results-driven driven and conscientious.
Effective communication and interpersonal skills with a proven ability to work with cross-functional teams
Proven experience as an office manager, customer service representative or something related
Knowledge of office administrator responsibilities, systems, and procedures
Proficiency in MS Office (MS Excel and MS Outlook, in particular)
A creative mind with an ability to suggest improvements.
Ability to effectively communicate with others, oral and written.
Competent in maintaining excellent organization of records, files, databases, etc. including backing up files.
Ability to establish priorities and manage multiple activities to meet deadlines.
Able to complete assignments with attention to detail and the highest degree of accuracy.
Have proficiency and experience using computer applications, including word processing, Smartsheet and spreadsheet programs.
Ability to work collaboratively and maintain positive relationships with colleagues, and internal and external customers, and manage stressful situations with a positive attitude.
Ability to work overtime as needed.
Positive can-do attitude