Hospitality Admin [Part-Time

Reports to:

Schaumburg Community Manager The Role in A Nutshell:

The Hospitality Admin is a vital role in our fast-paced, fun work environment. They are the organizational wizard behind the scenes, keeping records accurate, tracking important details, and making sure the little things never slip through the cracks. They are also a friendly face for our members, helping create a positive experience through organized processes and thoughtful communication. They will manage an ongoing task list that supports the Guest Experience Lead to ensure that 25N members and guests have great workdays every day.

In short, they're the heart and soul of our coworking community, and 25N won't be the same without them.

Part-time about 20 hrs. per week. Shifts fall between 8:00 am and 5:00 pm, Monday - Friday (some exceptions apply).

• Hourly pay rate starting at $18-20, depending on experience.
• Endless freshly brewed coffee/tea.
• 25N-branded swag and snacks

25N Coworking is a fast-growing coworking community and meeting space. Our suburban work spaces are designed to spark collaboration and productivity. We value creative thinking, serendipity, and community-building. We strive to nurture the business ecosystem that grows in our space, and our community's magnetic energy is proof: we're changing the way we work.

You are a self-directed, energetic problem-solver who is eager to learn about and engage with a diverse community of entrepreneurs, corporations, remote employees, and freelancers. You love bringing order to chaos, staying one step ahead and helping create a welcoming and organized experience for our members. Plus, you're a great communicator, and prioritizing tasks is second-nature to you. You're excited to join a team culture where your talents and skills are appreciated, and where you have significant opportunity to grow.

• Manage budget tracker, checklists, attendance lists, and reports for Huddle Up and The Amara Club at 25N Schaumburg
• Support the Community Manager by coordinating projects, organizing information, and following through on location initiatives.
• Continuously identify opportunities to improve processes, increase efficiency, and enhance the overall member and guest experience.

• Cover the front desk as needed during designated hours to support the Schaumburg Community Team.
• Create authentic points of connection while checking in members and guests.
• Track attendance of members and guests.

• Use excellent communication skills to respond to member concerns with thoughtfulness and professionalism, making sure to communicate member-related issues to the Community Manager.
• Support the Community Manager in tasks related to member on- and off-boarding.
• Be active on the Slack member network daily in a creative way.
• Manage mail services and pass out mail deliveries daily, or notify members accordingly.

• Conduct "sweeps" every hour to ensure a tidy and welcoming working environment.
• Brew coffee.
• Take garbage to dumpsters.
• Prepare and maintain the printing station, including the restock of supplies.
• Set up, service and reset meeting rooms.

• Assist the Guest Experience Lead in organizing, coordinating and preparing event details.

Support the 25N team. Together, you'll achieve the following:

• Illustrate 25N Coworking's core values and strive to achieve our mission.
• Create an organized, welcoming, and member-focused environment by anticipating needs and paying attention to the details that make a difference.
• Provide exceptional administrative support to ensure the smooth operation of the hospitality team, which translates to joyful workdays and a stellar member experience.
• Identify and set day-to-day priorities through clear communication with the Community Manager.

• A can-do attitude and desire to learn and grow with the company.
• Experience (or desire to grow) in the field of customer service, hospitality, or event administration is preferred.
• Proven team player/collaborator.
• Excellen…