Customer Service Clerk; Police Department

Requisition
14204
-Posted
- Customer Service

Our team is looking for a detail‑oriented, customer‑focused professional to support key operations within our records division. If you’re organized, service‑driven, and ready to make an impact, we’d love to connect with you!

This position performs a variety of functions within records in the areas of customer service, data entry, and clerical tasks. This position is responsible for the handling of phone calls, customers, and receipts of payments, data entry, adjudication administration and coordination of monthly hearings, processes subpoenas, Freedom of Information Act (FOIA), background checks, letters of good conduct, and assists in the department accreditation process.

Creates, processes, and maintains various accounts receivable systems for the department.

• Assists, provides information, and responds to questions and concerns from the public, departmental staff, and other agencies in person and by telephone.
• Responds to public inquiries for information regarding police reports, accident reports, and other matters; ensuring that the release of records follows state, federal, and local laws.
• Collects fees and fines for the department, including but not limited to, parking citations, ordinance fines, accident reports, vehicle releases, fingerprinting, batch payments, and other matters; prepares and issues receipts; maintains appropriate ledgers and daily cash drawer balance.
• Performs clerical functions of the police local adjudication program including boots and administrative tow. Attends adjudication hearings.
• Reviews, updates, and maintains the police records system to ensure timeliness, completeness, and compliance with the state and federal records depository requirements.
• Validates records within the state law enforcement agencies data system (LEADS) computer program and queries the Illinois State Police computer program for various data.
• Maintains CALEA standards and files.
• Maintains and processes court-ordered documents such as expungements, sealing of files, and subpoenas.
• Maintains and processes extra duty detail requests.
• Performs other duties as assigned.

Generates monthly reports as needed. Provides assistance to any position within the division.

• Education equivalent to a high school diploma.
• A minimum of one year of customer service and clerical experience that demonstrates a general aptitude for working with the public in a professional environment.
• LEADS certification preferred or ability to obtain within three months from the date of hire.
• Proficiency with current computer technology, job-specific software, and customer service systems.

$27.47 - $30.56 per hour based on a 35-hour workweek. Salary dependent on qualifications. The salary range for this position is $27.47 - $39.83. This position is represented by a union; you may refer to the AFSCME collective bargaining agreement available on our website.

The Village of Schaumburg has a competitive benefit package with coverage that begins on the first day of employment and includes: flexible benefit Section 125 plan including health, dental, vision, and life insurance as well as medical and dependent care flexible spending accounts, and a retirement plan through the Illinois Municipal Retirement Fund. The Village also provides paid holidays, paid vacation, sick leave, tuition reimbursement, succession development, and more.

The village employs approximately 600 employees in 12 departments, including police, fire, engineering and public works, communications, community development, cultural services, economic development, finance, general government, human resources, information technology, and transportation. Our employees work to serve the residents and strive to make Schaumburg the best community it can be.

Our Core Values are the heart and soul of how we operate. Customer service, integrity, respect, teamwork, and trust are the values we dedicate ourselves to with the goal of providing excellent services and programs to meet the needs of our community and those within our organization. They guide our…