Account Manager - National Accounts

Overview

At Fortis Fire & Safety, we provide industry-leading fire protection & security services across the United States. Our footprint includes California, Florida, North Carolina, and Chicago, with ongoing brand acquisitions. We operate as a unified Fortis Fire & Safety family, including CJ Suppression, Diversified Systems, Integrated Fire & Security Solutions, Life Safety Management, Piper Fire Protection, and VFS Fire & Security Services.

We are a nationwide, next-generation fire protection company with a People-First philosophy and a competitive benefits package.

If you are ready to be exceptional in your career, apply to join us today.

Benefits overview (eligibility details provided during hiring):

• Paid vacation and sick time
• Company paid holidays
• Additional paid time off for life events (e.g., jury duty, bereavement)
• Competitive compensation
• 401(k) retirement plan with company match
• Medical, Dental, and Vision insurance
• Company-paid life and short-term disability insurance
• Supplemental long-term disability and life insurance
• Legal Insurance
• Pet Insurance

This is a general overview of benefits. Specific eligibility and coverage details will be provided during the hiring process.

Fortis Fire & Security is seeking a highly organized and client‑focused Account Manager - National Accounts to join our National Accounts team based at our headquarters in Schaumburg, IL. This customer‑facing role manages and expands a portfolio of multi‑location and national commercial accounts by serving as the primary day‑to‑day contact, coordinating inspections, service activities, and deficiency remediation across multiple sites. This is a full‑time, exempt position that is bonus‑eligible.

The Account Manager is an individual contributor with no direct reports, requiring strong communication, operational coordination, and follow‑through to support renewals, maintain customer satisfaction, and identify opportunities for account growth. This role includes up to 50% travel to client locations and Fortis operating branches.

• Serve as the primary daily contact for assigned national and multi‑location clients, building trust and long‑term partnerships.
• Communicate regularly with clients regarding scheduling, service progress, inspection findings, and next steps.
• Proactively address client needs, questions, and urgent issues to ensure high satisfaction, retention, and continued account engagement.
• Coordinate inspections, deficiency walkthroughs, and corrective work with internal field operations teams and client site contacts across multiple locations.
• Support multi‑service coordination, including alarm, sprinkler, suppression, monitoring, repairs, and project needs as applicable.
• Review inspection results and deficiency reports, ensuring follow‑up for timely remediation planning, scheduling, and closure.
• Partner with technicians, dispatch teams, service managers, and operations leadership to ensure all work meets client expectations and code requirements.
• Identify opportunities to expand Fortis services within existing accounts and new client locations.
• Support cross‑sell and upsell initiatives aligned with customer needs and Fortis capabilities.
• Track and report account performance, risks, engagement trends, and growth opportunities using CRM tools.
• Support renewal strategies by preparing proposals, gathering requirements, and presenting value‑based recommendations.
• Coordinate the execution of renewals, amendments, and service agreements in collaboration with internal sales support, finance, and operations teams.
• Maintain accurate CRM documentation, including contact records, contract terms, service scopes, location lists, and renewal timelines.

• Bachelor’s degree in Business, Sales, Marketing, or related field preferred; equivalent experience considered.
• 4+ years of experience in account management, client relationship management, or sales within the fire protection, building systems, facility services, or related B2B service industries.
• Proficiency with CRM platforms (Salesforce, Hub Spot, Q360, or similar) and Microsoft Office Suite.
• Experience…