Operations Analytics Leader

Job Overview

The Operations Analytics Leader will play a critical role in analyzing, understanding, deriving insights and driving improvements in Operations and our service delivery to clients and drivers. This position involves working closely with the Operations leadership team, business intelligence, business excellence, IT, client facing teams and others to identify, develop, and implement measurement systems, analytics that drive insights, and action plans to test and standardize on improvements that drive the health and capabilities of our service delivery processes.

The ideal candidate will have a strong background in analytics, process improvement methodology, planning, project management, change management, presentations skills and transformation, with a proven track record of leading and collaborating with cross-functional teams to achieve significant business outcomes.

• Service Delivery Performance
  • Collaborate to build out or refine the appropriate measurement systems for our operations service delivery processes
  • Conduct historical performance assessments, competitive research, and internal assessments to identify performance opportunities and needs.
  • Organize and maintain scorecards on service delivery performance, operations vital signs, adherence to targets, action limits, etc.
  • Create detailed plans and roadmaps to achieve organizational objectives.
• Project Management
  • Lead the execution of initiatives, ensuring projects are completed on time, within scope, and within budget.
  • Develop project plans, define project milestones, and allocate resources effectively.
  • Monitor and report on the progress of strategic projects to the executive team and stakeholders.
• Cross‑Functional Improvement
  • Coordinate and collaborate with various departments to ensure alignment and support for improvement initiatives.
  • Foster a culture of innovation and continuous improvement within the organization.
  • Participate in and lead cross‑functional teams, providing guidance and support to achieve project goals.
  • Drive proven methodologies – Lean, Six Sigma, etc to accomplish business objectives
• Stakeholder Engagement
  • Develop and deliver clear, concise presentations that leverage data visualization tools to create compelling narratives and strategic recommendations to the executive leadership team.
  • Communicate strategic plans and project updates to internal and external stakeholders.
  • Build and maintain strong relationships with key stakeholders, including senior management, partners, and clients.
  • Act as a strategic partner to the Operations leadership team, providing insights and recommendations based on data, insights, performance and external service trends.
• Analytics and Performance Measurement
  • Conduct advanced data analysis and computations on large datasets to uncover meaningful insights and trends.
  • Utilize data visualization techniques and tools to present analytical findings in a clear and concise manner to stakeholders.
  • Establish metrics and KPIs to measure the success of strategic initiatives.
  • Conduct post‑implementation reviews to assess the impact and effectiveness of projects.
  • Identify areas for improvement and implement corrective actions as needed.
• Change Management
  • Develop and implement change management strategies to facilitate the smooth adoption of the ERP system across the organization.
  • Work closely with change management teams to address user concerns and resistance.

• This position has no people leader responsibilities.

• Proven track record of successfully leading and implementing strategic initiatives.
• Strong analytical and problem‑solving skills, with the ability to think strategically and make data‑driven decisions and recommendations.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Demonstrated ability to lead and motivate cross‑functional teams.

• Bachelor’s degree in business administration, strategy, engineering or a related field; MBA or equivalent experience. Advanced degree preferred.
• Minimum of 6 years of experience in strategic planning,…