Implementation Lead

Description

The Implementation Lead successfully leads all internal operational steps for new, existing and Network Corporate Account implementations ensuring accurate and timely communications throughout the enterprise, including distribution and the customer. This role creates project plans and enforces the tasks/timelines within the plans for projects assigned; tracking internal resource time and identifying process improvements to support efforts of increasing speed to revenue.

• Manage timely and accurate Corporate Account implementations including all onboarding tasks, with impacted internal Network departments.
• Develops and manages implementation project schedule for each new implementation, communicating project open tasks and required updates.
• Will schedule, maintain, and lead weekly meetings for each implementation project.
• Successfully manages multiple medium to complex NEW customer Implementations simultaneously.
• Responsible for termination of accounts.
• Lead new Member Implementation initiatives.
• Will ensure tasks are assigned with the support of the implementation team with manageable deadlines.
• Manage Implementation meeting minutes, distribute and follow-up with all team members on behalf of Implementation Webinars / Conference calls conducted.
• Determine and define business rules, through collaboration/meetings with IT and the Implementation team, when there is an Ecommerce solution, such as EDI, required.
• Working closely with Sales Directors in managing corporate account expectations and implementation timing.
• Interpret Corporate Account contract terms & conditions to communicate to the operational implementation team for account setup and then ultimately to distribution for them know how to service the account.
• Engage operational teams weekly, bi-weekly or as needed to track tasks and resource time while ensuring the project is completed on time; identify opportunities to speed to revenue through project management and lessons learned.
• Define and follow up with the IT programmer and/or the Compliance Analyst the required compliance reporting needed for new or existing corporate account implementations.
• Coordinate the member assignment process, for new Corporate Accounts, within the appropriate segment of CIS, on behalf of the Corporate Account Directors during the interest confirmed phase of the sales pipeline.
• Maintain and track signed Agency Agreements for new or renewed Corporate Account agreements.
• Schedule and lead Corporate Account launches with distributors, inviting key internal associates on the implementation team to speak to their area of expertise as it pertains to the program being launched.
• Confirm with Implementation Manager on when to engage/collaborate with Sales and Marketing on select new business to effectively market new contracts with Distribution.
• Understand and be able to lead all other third part implementations, such as GHX, DSSI, Birchstreet, One Source, Procurement Partners, and others that customers require we integrate with for a new/existing account.
• Responsible for following up with distribution 30 days post implementation to validate program understanding and adoption, enlisting sales and the Implementation manager where applicable.
• Review, create and/or update all supporting distribution implementation documents such as Account Profile, Supplier Contract Pricing, Billing, Credit and Pre and Post Implementation materials to ensure all 100% accurate prior to circulation

• Highly effective in organizing and presenting project and training information in simple and logical order for optimal understanding
• Advanced listening, organizational, and problem-solving skills
• Demonstrated leadership and team motivation skills
• Trusted Relationship Builder
• Excellent written, oral and presentation communication skills
• Detail orientated
• Technical Aptitude
• Drive & Initiative

• Intermediate level of Microsoft Excel, Word, and Outlook
• 1-2 years of experience working with web ordering platforms and/or EDI preferred
• SAP experience preferred
• Project Management Tool experience preferred2-3 years of project/account management
• Interpretation of contract language preferred
• Bachelor's degree preferred

• Competitive compensation
• Generous PTO policy
• Summer/Flex Hours all year round
• Progressive Wellness Program
• 401k matching program
• Generous Profit Sharing contribution
• FUN work environment with many company sponsored events

• Our Values are the strategic principles that guide the company and our associates. Commitment to Excellence, Adaptability, Collaborative Relationships and Integrity serve as our cultural cornerstones and are integrated into every action taken or decision made across the organization.

• We don't just welcome new ideas - we thrive on them. Our team stays ahead of the curve with the latest data, technologies and best practices.

• We believe in continuous learning. Whether it's attending tech…