Customer Account Manager

Headquartered in New Jersey, our client is a fully integrated North American supply chain solutions provider. Privately held since 1932, they generate over $3.7 billion annually and employ 17,000+ associates. Guided by their Company values of family, integrity, safety, customers, teamwork, and social responsibility, they empower employees, embrace innovation, and deliver customer-focused logistics solutions. They offer a wide range of services, including dedicated transportation, warehousing and distribution, port services, integrated logistics, industrial real estate, and more.

Job Type: Full-time;
On-site

• Develop and manage strong, multi-level shipper relationships (3x3 coverage) to ensure long-term retention and account expansion.
• Drive organic revenue growth by identifying opportunities to increase volume, margin, and service adoption across FTL, LTL, and Intermodal modes.
• Deliver a high-level operational performance in alignment with customer KPIs, SLAs, and service expectations.
• Create and maintain account-specific business plans outlining goals, risks, and opportunities; present insights and pipeline updates to branch leadership.
• Collaborate with sales, operations, and leadership to develop and execute customer growth strategies.
• Lead customer business reviews, presenting performance dashboards, KPI scorecards, and the Company’s value proposition.
• Manage pricing and rate negotiations leveraging market data and internal tools to competitively position the Company in the market.
• Develop, implement, and manage Standard Operating Procedures (SOPs) for assigned accounts to ensure operational consistency and customer satisfaction.
• Ensure all load activity is executed efficiently — monitoring service, follow-ups, and problem resolution.
• Proactively identify service risks or bottlenecks and work cross-functionally to resolve issues and maintain performance standards.
• Partner with internal teams to cross-sell additional services (Intermodal, Dedicated, Warehousing, etc.).
• Maintain thorough market and lane knowledge to ensure competitive positioning and proactive communication with clients.
• Use internal and industry tools to identify performance improvements, process optimization, and best practices.
• Model and promote the Company’s culture of accountability, collaboration, and customer-first execution.

• Bachelor’s degree preferred.
• 3–5+ years in freight brokerage, account management, or logistics operations (FTL, LTL, Intermodal).
• Strong understanding of DOT regulations, Hours of Service, and claims processes.
• Proficiency with MS Office (Word, Excel, PowerPoint) and TMS systems.
• Demonstrated ability to work in a fast-paced environment handling multiple priorities and high communication volume.
• Excellent verbal and written communication skills with strong conflict resolution abilities.
• Proficient in pricing tools and ability to develop transactional and contractual pricing proposals.
• Strong analytical and problem-solving skills with attention to detail and accuracy.
• Commitment to continuous learning and professional development aligned with business needs.

This position offers a competitive base salary.