Director of RevOps, Analytics

• drive the success of the whole business as a member of the Grubhub for Business senior leadership team
• lead and inspire a senior team of 4–5 problem-solvers — develop them, stretch them, and promote them while building a strong culture
• oversee the full customer journey to improve acquisition, retention and expansion by owning workflows, processes, tools and metrics our frontline teams run on; constantly iterate and improve
• own the GTM tech stack, from first lead through the full customer lifecycle; ensure we have the right tools, obsess over setups, put automation and AI to work, and get everything each tool has to give
• run the rhythm of the business: the dashboards our teams run on every day, the W  covering detailed metrics each week, the monthly exec M
• spot the biggest business problems in the numbers and solve them; no boiling the ocean, just smart targeted analysis, done fast, and the ability to figure out the right next move
• run forecasts, quota setting, comp plan design & administration
• act as a thought partner on floor design (org, roles, territories)

• 10+ years in revenue operations and analytics supporting B2B sales teams
• 5+ years leading teams
• thorough understanding of sales funnels (Inbound and outbound) and metrics (conversion rates, cycle times, etc)
• experience with high-volume Outbound lead gen and delivery
• thorough understanding of Success funnels and metrics across both expansion and retention
• experience with consumption-based products
• a track record of quantified results
• ability to thrive in an ambiguous, fast-changing, startup-like environment
• strong analytical skills — comfortable in SQL and BI tools, and willing to go hands-on
• expert-level Salesforce and experience with Gong/Salesloft/or/Outreach required;
  Chili Piper, Lean Data, and Churn Zero a plus

Demonstrates expertise in revenue operations and analytics, with a strong focus on sales funnels, metrics, and team leadership. Proficient in utilizing tools like Salesforce and BI tools to drive customer acquisition, retention, and expansion in a fast-paced environment.

• Revenue Operations
• Salesforce Expertise
• Team Leadership
• Analytical Skills
• B2B Sales Support

• Revenue Operations
• Sales Funnel Analysis
• Metrics Tracking
• Lead Generation
• SQL Proficiency
• BI Tools
• Forecasting
• Quota Setting
• Comp Plan Design
• Consumption-Based Products

• Problem Solving
• Adaptability
• Leadership
• Collaboration
• Communication

• B2B Sales
• Customer Journey
• Acquisition
• Retention
• Expansion
• Automation
• AI Integration
• Startup Environment
• High-Volume Lead Gen
• Quantified Results

• Salesforce
• Gong
• Salesloft
• Outreach
• Chili Piper
• Lean Data
• Churn Zero