Legal Operations & Analytics Lead – Insurance

• Own the global product roadmap for the Claims Matter Management & E Billing platforms for Law Firms and Vendors
• Leading the engagement between the AIG stakeholders and the software providers in developing use cases and delivering use cases
• Maintain relationships with software providers and ensure they’re meeting AIG’s performance requirements
• Leading a team who provide claim Law firm and Vendor spend across NAM and INT
• Developing clear reporting structure and cadence for landscape spend data supporting both NAM and INT

• 8+ years prior experience leading engagements with insurance Claim systems
• Previous system ownership experience including user testing, interface development, and performance management
• Knowledge of eBilling systems for Law Firms / Vendors
• Knowledge of Claims and litigation processes / performance measures
• Significant experience and expertise with data management, dashboard development and statistical analysis
• Proven ability to effectively communicate data metrics and insights to key stakeholders and executives
• Advanced in MS Excel, MS Word, PowerPoint, and MS Outlook

Demonstrates expertise in managing product roadmaps for Claims Matter Management and eBilling platforms, with a strong focus on stakeholder engagement, data management, and performance metrics communication.