Collision Repair Estimator

Location: Schaumburg, IL

Company: Collision Service Center

About Us: Collision Service Center is a family-owned and operated collision repair facility with a strong reputation for delivering quality service and customer care. Located in Schaumburg, IL, we take pride in our long-standing relationships with our customers, insurance partners, and the community. Our continued success is built on hiring professionals who value excellence, integrity, and a strong customer-first mindset.

We are currently seeking a Collision Repair Estimator who is experienced, detail-oriented, and passionate about providing outstanding customer service. If you re a motivated professional with estimating experience and a commitment to delivering a best-in-class customer experience, we d love to hear from you. Relocation assistance is available for the right candidate.

Position Summary: As a Collision Repair Estimator, you will be the first point of contact for our customers and play a vital role in guiding them through the repair process. This role combines technical expertise in vehicle estimating with a proactive, empathetic, and communicative approach to customer service. You ll serve as the liaison between customers, insurance partners, and the repair team—ensuring a seamless and stress-free experience from start to finish.

• Customer Service & Communication
  • Greet all customers in a warm, friendly, and professional manner
  • Listen actively and respond empathetically to customer concerns or questions
  • Guide customers through the collision repair process, clearly explaining procedures, timelines, and expectations
  • Maintain consistent communication with customers throughout the repair, providing updates and managing expectations
  • Build trust and rapport to enhance customer satisfaction and loyalty
• Estimating & Repair Coordination
  • Accurately inspect and assess vehicle damage and prepare detailed repair estimates
  • Ensure all customer and vehicle information is thoroughly documented and updated in the system
  • Coordinate with insurance companies and adjusters to ensure compliance with company protocols and claim requirements
  • Monitor the progress of repairs and keep all stakeholders informed
  • Offer value-added services when appropriate and educate customers on benefits
• Administrative Duties
  • Maintain clear and accurate notes within the estimating and repair tracking systems
  • Follow up on parts orders, repair timelines, and insurance authorizations
  • Collaborate with the repair team to ensure timely and quality repairs

• Prior experience as a collision estimator or in a related automotive/insurance claims role is required
• Strong background in customer service within a collision repair environment preferred
• Proficiency with estimating software (CCC ONE, Audatex, or similar systems)
• Excellent communication, organizational, and interpersonal skills
• Ability to manage multiple tasks in a fast-paced environment
• Detail-oriented with a commitment to quality and accuracy
• Bilingual skills a plus

• Competitive flat-rate pay structure with production bonuses
• Paid vacation and holidays
• Health and dental insurance reimbursement available
• Supportive, family-owned and operated team environment
• Relocation assistance available for qualified candidates