Customer Support Specialist - Financial Services

A consulting firm located in Schaumburg, Illinois, is seeking a Consumer Support Agent to deliver exceptional customer service through phone calls and emails. The role requires a high school diploma and 1-3 years of customer service experience, along with strong communication skills and emotional intelligence. Responsibilities include resolving inquiries, managing client interactions, and documenting actions. Preferred qualifications include experience in financial services and proficiency in CRM systems like Salesforce.

The position emphasizes a client-centric approach throughout all interactions.
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