Customer Service Representative

Description

We are looking for a Customer Service Representative to support customers by delivering timely, accurate assistance near Schaumburg Illinois. This role focuses on managing orders, responding to inquiries, and resolving service-related issues with professionalism and care. The ideal candidate is organized, comfortable handling a high volume of calls and data entry, and able to build confidence with strong product knowledge and dependable follow-through.

Compensation: $55,000 - $60,000

Monday-Friday Onsite for the first 6 months, then hybrid 3 days in office 2 days wfh.

Medical, Dental, Vision, 401k, PTO, holiday

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster

Responsibilities:

- Respond to inbound customer and internal inquiries.

- Review customer concerns, identify the source of issues, and coordinate effective resolutions.

- Process and verify purchase orders each day.

- Generate and send invoices.

- Maintain sales-related records and update order information in company systems, including SAP, with close attention to detail.

- Support lead-related and sales assistance activities as assigned to help maintain strong customer relationships.

- Build working knowledge of product lines in order to answer questions.

Requirements - Previous experience in customer service, call center support, or a similar client-facing position.

- Ability to manage inbound calls, handle customer questions professionally, and provide effective issue resolution.

- Experience with order entry and processing, including strong accuracy in high-volume data entry tasks.

- Familiarity with SAP or comparable business systems used for order management and customer support.

- Strong verbal and written communication skills with the ability to interact effectively with customers and internal teams.

- Solid organizational skills and the ability to prioritize multiple tasks in a fast-paced environment.

- Capability to learn product details quickly and apply that knowledge during customer interactions. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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