Community Associate, Customer Service​/HelpDesk

Address

10 N. Martingale Road, Suite 400, 60173 Schaumburg

As a Community Associate, you’ll work closely with new and existing customers across a variety of industries. You will create and maintain a supportive community within your centre, handling all administrative and support needs so customers can focus on running their businesses.

You arrive a few minutes before the centre opens to ensure everything is ready and that the cleaners have not missed anything.

Throughout the morning, customers arrive for a range of needs: changing Wi‑Fi codes, inquiring about packages, seeking directions to meeting rooms, and setting up projectors. You respond to each request and connect incoming calls to other customers as needed.

All services are verified and invoiced accurately to keep records up to date.

You take quick coffee breaks to relax and recharge.

The mail arrives; you sort it while continuing to handle customer requests, including emailing a customer about a pending package in their mailbox.

You help a customer with printing, process another’s invoice, and open a service portal ticket when a team room is too hot.

After another coffee break, you sit with the Community Manager to plan next week’s networking event, draft e‑invitations, and create posters for the notice boards.

A prospective member visits during the event; you share details of the space and encourage them to join the network.

At day’s end, you gather a large group in meeting room 3, suggest a nearby restaurant for lunch, and tidy the centre before heading home.

• Good communication skills with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience)
• Ownership mindset: you take responsibility for problems and find effective solutions
• Positive, enthusiastic, and adaptable to fast‑changing situations
• Experience and confidence using MS Office and other basic IT equipment
• Legally eligible to work in the country and at least 18 years old

• Work‑life balance with no standard nights or weekends
• Generous paid time off plans (sick and vacation)
• 11 paid company holidays per calendar year in addition to PTO accrual
• Competitive 401(k) program with a company match
• Affordable and comprehensive health care for full‑time team members (some options for part‑timers)
• A quarterly bonus plan and an hourly rate of $19.79
• A bright and inspiring work environment
• Training and development opportunities aligned with career growth
• A professional workplace community with business casual attire required

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, sex, sexual orientation, gender identity, military or veteran status, national origin, or any other consideration protected by federal, state or local law.