Customer Support Specialist

Location: Schaumburg, IL (Hybrid work schedule)

Job: Customer Support Specialist

The Customer Support Specialist (CSS) is the customer’s main point of contact. New hires will attend a training period in a “Solutions” role to support Industrial Aftermarket Sales. The CSS will manage customer issues after order receipt, including returns, payment disputes, credits, debits, and order discrepancies. Internal customer support includes purchase order entry, resolving EDI issues, report management, and customer account administration.

• Provide quality service to customers
• Expedite and fulfill back‑orders and lead‑time orders
• Respond to inventory inquiries and support inside sales
• Interchange product, process, and manage purchase orders
• Answer live chats on DOL (Distributor–On–Line)
• Handle calls in the IAM CR queue
• Submit credit/debit requests and return bearing authorizations (RBA’s)
• Investigate and close payment disputes (PD’s)
• Submit and close WHD’s (warehouse discrepancies)

• Bachelor’s Degree preferred in business; one to five years of related experience, or five to eight years of related experience or an equivalent combination
• Proficiency in diffusing dissatisfied customers
• Professional representation of the customer when interacting with other departments
• Ability to work independently and as part of a team
• Comprehensive product knowledge and ability to locate solutions
• Strong written and verbal communication skills
• Effective organizational and time‑management skills with multi‑tasking ability
• Previous experience with an ERP system; JD Edwards experience is a plus
• Intermediate Excel and Word skills

The base pay for the successful candidate will be based on multiple factors and ranges from $22 to $26.45 per hour.

NTN Bearing Corporation (NBCA) adheres to all local and national employment rules and regulations. NTN does not tolerate discrimination on the basis of race, religion, color, national origin, sex, age, disability, veteran status, or any other legally protected trait.

Benefits:
Choice of medical, dental, vision, life and disability insurance; cash matching 401(k) plan; additional company contribution to your 401(k) retirement account; paid vacation; additional paid time off during major holidays; and tuition reimbursement eligibility.