Call Center Scheduler-Incoming - Part Time

Description

Are you looking for a meaningful career where you can make a real impact? Looking to get your foot in the door in the medical/health field? Do you thrive in a fast‑paced environment? If you answered yes to any of these questions, then this may be the right fit for you! Our Corporate office is looking to hire a dependable, customer‑driven representative to join our Call Center team – no prior experience or certification required.

We provide comprehensive on‑the‑job training to help you succeed.

Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day.

Familia Dental is a big believer in internal growth, making it a great company to turn a job into a career. With Familia Dental, you have the opportunity to grow within the company and turn a job into a career.

• Flex Time
• 401K
• Financial advisors
• On‑demand pay (receive part of your check early)

The Call Center Inbound Agent ensures every patient calling in for a dental appointment is greeted, listened to and scheduled in a compassionate, timely and professional manner. This position is our first impression between the company and the patients.

• Provide excellent customer service to all patients calling in.
• Answer phone calls.
• Schedule appointments based on patients’ needs and providers’ availability.
• Assist in answering general inquiries from patients.
• Listen to patients while applying our processes and procedures.
• Look for solutions to patients’ challenges.

• Dependable and able to be on time.
• Positive attitude.
• Excellent professional verbal and written communication and listening skills.
• Able to speak on the phone and provide excellent customer service.
• Ability to recognize and be sensitive to patients’ emotions.
• Exceptional customer/patient service skills (customer/patient focused attitude).
• Ability to carry out written or verbal instructions.
• Accurately enter patient information, data, and records into system.
• Ability to work in fast‑paced, patient‑focused environment.
• High school Diploma or equivalent.

• Strong computer skills – ability to maneuver within multiple computer systems at once.
• Prior experience with Denticon or similar scheduling system.
• Ability to multi‑task, prioritize, and manage time effectively.
• Organizational and time management skills.
• Effective problem‑solving abilities.
• Prior customer service/call center experience is strongly preferred but not required.
• Bilingual (English/Spanish) – a plus.

Office

Hours:

Monday – Friday: 10:00 AM – 2:00 PM.

• Monday – Friday
• 20 hours per week