Order Entry Associate

Customer Service / Order Support Specialist (On-Site) Job Details

Location:

Rochester, MI or Hoffman Estates, IL

Schedule:

Monday–Friday, 8:00 AM – 5:00 PM (CST)

Employment Type:

2‑year contract with potential for hire
Work Environment:
Fully on‑site (no remote or hybrid)

We are seeking a detail‑oriented and customer‑focused Customer Service / Order Support Specialist to join a fast‑paced team supporting technical products and services. In this role, you will serve as a primary point of contact for customers, handling inquiries, processing orders, and ensuring a high level of service through professional communication and efficient problem‑solving.

• Provide exceptional support via phone, email, and other channels to internal and external customers
• Handle a high‑volume workload (team supports ~600 emails and 40–50 calls daily)
• Process and verify spare parts and repair orders with a high degree of accuracy
• Generate and deliver customer quotes
• Maintain and update customer account information
• Provide order status updates and delivery timelines
• Manage order changes, updates, and communicate adjustments across departments
• Partner with Operations, Accounting, Logistics, and Technical teams to meet delivery expectations
• Resolve customer issues and complaints in a timely and professional manner
• Perform data entry and documentation tasks with strong attention to detail

• 2+ years of customer service experience (call center preferred, but open to retail or technical backgrounds)
• Strong written communication skills (email‑heavy role—grammar and clarity are critical)
• Excellent verbal communication and interpersonal skills
• Solid computer proficiency; ability to navigate multiple systems and monitors simultaneously
• Experience with Microsoft Office (Outlook, Excel, Word)
• Strong multi‑tasking, adaptability, and organizational abilities
• High attention to detail—comfortable working with large volumes of part numbers and data

• Experience with ERP/CRM systems (Oracle a plus)
• Background in order entry, quoting, or parts support
• Experience in automotive, aerospace, or technical environments
• Technical aptitude or hands‑on experience (including IT backgrounds)
• Experience with parts retailers such as Auto Zone, NAPA, or similar
• Associate’s or Bachelor’s degree (preferred but not required)

• A proactive problem‑solver who thrives in a fast‑paced environment
• Someone who can balance accuracy and speed while managing multiple priorities
• A team player who communicates well and is committed to delivering excellent customer service

Pay Range: $22.00 - $24.00/hr

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Position anticipated to close on Jul 2, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.