Schaumburg, IL – Water Billing Clerk; Finance

Water Billing Clerk (Finance)

The Village of Schaumburg is seeking a detail-oriented and customer-focused professional to join our Water Billing Division. In this role, you will help ensure accurate utility billing by analyzing water meter readings, maintaining account data, and providing high-quality customer service related to water usage and billing inquiries. If you enjoy problem-solving, working with data, and supporting your community, this could be a great fit.

This position performs a variety of water billing functions within the water billing division, such as compiling and analyzing meter readings for accurate water billing, providing customer service regarding water billing and water usage issues, and processing activity in the water billing database.

• Compile and maintain the database for water billing and customer service. This database is used by other departments for verification of rentals, ownership information, occupancy, and phone numbers.
• Post and verify daily payments from all sources and run monthly billing, penalty, and shut-off processes.
• Gather and review actual or estimated customer water reads to calculate amounts due based on current water rate schedules each month and when properties are transferred from one customer to another. Adjust, issue refunds, or set up payment arrangements to assist residents as needed.
• Review and complete incoming customer service requests, including inquiries regarding billing, final billing, consumption variances, and any other customer needs associated with the water account.
• Investigate, analyze, schedule, and generate work orders based on public works technician availability and outstanding issues. This includes duties in all areas of the water division, such as billing and final read billing, consumption variances, and customer service.
• Compile and maintain the water shut‑off list.
• Maintain hard‑copy records of service orders and payments.
• Participate in special division and interdepartmental projects as assigned.
• Perform other duties as assigned.

• Education equivalent to a high school diploma.
• A minimum of one year of experience in a customer service‑related field with considerable analytical skills in evaluating and resolving customer service issues or complaints.
• Basic knowledge of water billing principles and procedures is preferred.
• Proficiency with current computer technology, job‑specific software, and customer service systems.

Starting pay rate: $21.82–$24.32 per hour, based on a 35‑hour workweek. Salary is dependent on qualifications. The full range for this position is $21.82–$31.81. This position is represented by a union; the AFSCME collective bargaining agreement is available on the Village’s website.

The Village of Schaumburg offers a competitive benefits package that begins on the first day of employment. Coverage includes health, dental, vision, and life insurance, medical and dependent care flexible spending accounts, and a retirement plan through the Illinois Municipal Retirement Fund. The Village also provides paid holidays, paid vacation, sick leave, tuition reimbursement and succession development.

The Village of Schaumburg is an Equal Opportunity Employer.