Japanese Bilingual Customer Service Representative

Job Title:

Japanese Bilingual Customer Service Representative

Location:

Greater Chicago Area, near O'Hare International Airport (Hybrid, once a week onsite)

Hours:

9:00am - 5:30pm

Classification:
Non-Exempt, Full-Time, Direct-Hire

Position Summary:

We are seeking a Japanese Bilingual Customer Service Representative to join a well-established professional services company in Schaumburg, IL. This hybrid position (with one day per week in the office) is ideal for individuals with strong administrative or clerical experience who enjoy providing excellent support to clients and internal teams. The role involves managing client communications, coordinating documentation, and supporting account activities.

Comprehensive training will be provided, and the company supports employees in obtaining industry-related certifications for career growth.

• Process service requests and updates from business clients in a timely manner through digital systems
• Review client-submitted information and documentation to ensure accuracy and completeness for processing
• Maintain organized electronic client records and files within internal systems
• Coordinate with internal teams and external service providers to collect and confirm required information
• Manage incoming and outgoing correspondence, primarily via email and other digital communication tools
• Enter and maintain accurate data related to client transactions and billing activities in online systems
• Communicate with clients and external partners to support issue resolution and ensure smooth processing workflows
• Escalate complex or unique issues to senior team members or supervisors as needed

• Japanese bilingual skills required (business-level fluency in reading, writing, and speaking)
• Prior clerical or administrative experience required
• Customer service experience in a business setting is a plus.
• Interest in developing professional skills, including a certification in business-related services (training provided)
• Excellent communication and interpersonal skills
• Basic Microsoft Office skills (Word, Excel, Outlook)

Benefits:
Medical/Dental/Vision/Life/AD&D/LTD, PTO, Holidays, and 401k.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer.