Customer Service Representative

Polymer Concepts Technologies PBY, Inc. KRS Division dba KRS Aerospace Elastomeric Solutions ("KRS") is responsible for manufacturing precision elastomeric aerospace components. KRS has a customer portfolio that includes all major players in the Aerospace and Industrial industries. Our business is fully customer focused, with products specifically designed for an engine/airframe application and then produced in small quantities and small lots on highly flexible equipment.

Extreme product range fragmentation, complex product design, very high-quality standards and traceability requirements are the peculiarity of KRS.

Our Elgin, IL team is hiring a Customer Service Representative
!

• Support and comply with all facility safety rules, policies, and procedures
• Managing customer orderbook
• Working in customer portals
• International shipping and compliance
• Process customer orders/changes in system according to established department policies and procedures, provide acknowledgements
• First point of contact for order status, quotations, shipping information, customer questions and concerns
• Acting as a liaison between customers, sales, and factory regarding new, current, and future requirements
• Daily management of customer portals
• Identifies delivery problems and proactively consults with proper company personnel and then provides best resolution for our customers
• Building and maintaining professional relationships with external and internal customers
• Problem solving mindset
• Assist AR with research and resolution of invoices as well as the processing of debits and credits
• Entering and tracking orders
• Follow established processes and procedures to ensure work accuracy
• Handling customer complaints and returned goods
• Providing pricing and delivery information
• Working with engineers to ensure customer requirements are met
• Performs additional tasks and duties under direct supervisor, using defined policies and procedures
• Streamline and automate processes

• Must be a US Person to meet CMMC 2.0 requirements
• HSD/GED with minimum of 2 years of customer service experience
• Customer service experience within aerospace preferred

• Ability to effectively resolving customer related issues, improving processes and helping in efficiency
• Ability to work in a team environment and independently
• Communicates with customers and colleagues at all times in courteous, clear, and professional manner
• Excellent organizational and communication skills – written and oral
• Excellent computer skills with proficiency in MS office
• A proven track record of cross-functional interaction
• Demonstrated success in problem solving
• Must possess strong analytical skills
• Ability to solve practical problems and deal with a variety of changing situations
• Must be able to prioritize multiple tasks and manage time efficiently
• Must possess a detail orientation, be able to work effectively

• Ability to sit, stand, walk, and move throughout the facility for extended periods
• Ability to lift up to 35 pounds occasionally
• Must be on-site, no remote work available
• Work is performed in a manufacturing and industrial environment.
• Majority of time will be spent in the office with occasional time on production floor.

This position may require access to information and items subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Access to such information is restricted to U.S. persons as defined under applicable law. Employment in this position is contingent upon the candidate’s ability to comply with U.S. export control requirements and, where applicable, the company’s ability to obtain any required authorization.

Polymer Concepts Technologies is an equal opportunity employer and is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required. Employees may be required to perform other related duties as assigned, consistent with business needs.

• Safe Harbor 401k Plan with Company match up to 3.5%
• Medical, dental, vision and voluntary benefits on the 1st of the month following hire date
• PTO
• Company paid life insurance, short-term disability and long-term disability
• Temperature controlled work environment -- yes, even on the production floor!