Call Center Service Representative

Job

32109

General Description: Provide high-level customer service to client’s retired participants. Includes responding to inquiries on routine transactions. Process retiree defined benefit transactions and create workflows.

• Assist retirees with routine inquiries.
• Process retiree defined benefit transactions.
• Ensure accuracy of inquiries and transactions within service level agreement parameters.
• Document requests and inquiries in the internal case management system. Includes creating workflows for internal research requests.
• Learn technical rules for client benefit plans.
• Follow call center guidelines and protocol in the day-to-day operations.

• Previous call center experience preferred.
• High School diploma or equivalent required. Associate’s degree preferred.
• Strong verbal and written communication skills.
• Working knowledge of Microsoft Office suite of products.
• Detail oriented. Excellent time management skills, able to set priorities, and manage deadlines.
• Ability to work in a team environment.
• Resourceful, eager to learn new concepts, and further professional development.
• Ability to define problems and generate potential solutions.

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including potential for compensation incentives, medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.

Annual salary is $18 per hour, plus potential for compensation incentives