Customer Service Account Specialist

Customer Service Account Specialist

Support the Corporate Account Lead and our most complex and demanding customers by providing excellent customer service – entering orders, answering emails, running reports, fixing pricing errors, updating order guides and loading pricing.

Work cross functionally to develop price lists and order guides, provide updates to customers and internal constituents. Proactively identify issues with orders and address and or add items as necessary. Act as part of a team working with the sellers, managers and other customer support on the team and backup others as required/needed. Maintain and update Standar Operating Procedures as required/necessary.

Ability to identify items/issues that should be escalated. Perform new account setup tasks: updating Location information, updating or creating order guides. Participate in team conference calls ensuring new processes are understood and included in SOPs. Ensure Month end pricing updates occur and are accurate. Develop relationships with Category to support product assortment and substitution requests/recommendations. Respond timely to member/customer updates and requests:
Order Guides, pricing, item adds, location changes etc. Provide web order entry support to customers. Ensure Month End Processes are completed. Ensure proper Distributor assignment and resolve or escalate discrepancies that arise.

Solid customer service, problem-solving, and interpersonal skills. Able to work with a team and receive direction and feedback from others. Positive team player. Detail-oriented and capable of multi-tasking. Excellent oral and written communication skills. Strong keyboarding skills.

Minimum of 1 year customer service experience. Bachelor's degree preferred or equivalent to 1 year of work experience. Basic level skills in Microsoft Excel, Word, and Outlook. 1 years of experience working in SAP or similar ERP systems and with EDI transactions.

Competitive compensation. Medical, dental, & vision coverage. Generous PTO policy. Summer/Flex Hours all year round. Learning & Development Opportunities. Progressive Wellness Program. 401k matching program. Generous Profit Sharing contribution. FUN work environment with many company sponsored events.

Our Values are the strategic principles that guide the company and our associates. Commitment to Excellence, Adaptability, Collaborative Relationships and Integrity serve as our cultural cornerstones and are integrated into every action taken or decision made across the organization.

We don't just welcome new ideas - we thrive on them. Our team stays ahead of the curve with the latest data, technologies and best practices.

We believe in continuous learning. Whether it's attending tech conferences, taking courses, or exploring new tools, we invest in your

We understand that brilliant solutions come from refreshed minds. Enjoy flexible working arrangements and a culture that respects your personal time

Teamwork and collaboration are key factors to success  learning is constant; every single day is different than the previous day and you are always exposed to new challenges. The entire NETWORK team strives to be the best for each other and our many customers.

– Current NETWORK Associate

$50,000 - $60,000

Network is proud to be an equal opportunity employer. We are committed to creating a diverse workforce.