Order Management Specialist

Novaspect, Inc., an Emerson Impact Partner, the global leader of automation systems and solutions, is currently offering an opportunity for an Order Management Specialist to join our team.

Order Management Specialist

Essential Duties and Responsibilities:

Order Lifecycle Management Manage aspects of all customer orders (order entry, purchasing, invoicing, expediting, order status)
Reconcile customer purchase orders across multiple areas of our business, searching for quotations within our business systems, requesting revised purchase orders, ensuring payment terms are listed correctly, reviewing order details such as shipping information or other details to ensure accuracy

Work independently and with team members to ensure customer schedules and expectations are fulfilled

Learn and work in multiple business systems and applications quickly and efficiently

Communicate and coordinate with internal team members as required (warehouse, accounting, inside/outside sales, purchasing)
Collaborate with team members to achieve company goals

Assist with case routing and support post order customer requests

Manage day-to-day responsibilities efficiently, timely, and accurately while maintaining organization with daily interruptions

Perform the duties as required

Customer Service:

Build strong working relationships with both internal and external customers

Apply appropriate business practices and procedures

Participate in customer meetings as required

Provide day-to-day phone support to customers, addressing inquiries and resolving issues promptly and professionally

Perform other duties as required

Order Management Specialist Education and/or

Experience:

High School Diploma Required or equivalent. Bachelor’s Degree preferredERP business management software experience with a preference in Salesforce or IFS platforms

High computer application literacy including Microsoft Office Suite, with advanced Microsoft Excel skills

Minimum of 1 year of relevant experience preferred

Order Management Specialist

Additional Requirements:

Quickly embraces, learns and applies new technology and/or procedures

Excellent interpersonal, verbal communication skills and proven ability maintain high customer service

Strict attention to detail and great organizational skills

Proven ability to build and support teamwork

Ability to work in the office/shop environment on their scheduled workdays

Order Management Specialist

Physical Requirements:

Ability to work extended hours on a computer

Order Management Specialist Pay:

Hourly Pay Range: $22.00 - $26.00

Eligible of overtime

The final offer will be based on several factors, including, but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in the position.

Order Management Specialist Benefits:

Recognized with a Top Employee Benefit Plan Award, below you will find our outstanding total rewards package when you join our team including:

Generous paid time off; starting at 15 vacation days, 10 holidays, and 10 days of Paid Sick & Safety Time (PSST)401K with 6% company match

Employee Stock Ownership Plan (ESOP)
Excellent health & wellness benefits

Student debt & tuition reimbursement

Referral bonus

Order Management Specialist Location :
Schaumburg, IL

Who We Are:

Novaspect, Inc., is an employee-owned company that engineers, sells, and services industrial process controls. Our Core Purpose is to improve our customer’s performance through the innovative application of technology. We are passionate about creating effective processes and building customer relationships. We position ourselves to attract the best talent, and ensure we are delivering local services with proven technologies.
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