Automotive Service Advisor​/Service Writer

Steve Napleton Auto Group Love Where You Work

Napleton's Schaumburg Buick GMC is seeking a dedicated and experienced Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers seeking automotive services — bridging the gap between the customer and our certified technicians. Your ability to communicate clearly, build trust, and manage the service experience from drop-off to delivery will be the foundation of our customer satisfaction scores.

• Provide exceptional customer service, consistently achieving strong CSI scores
• Serve as the primary communicator between the customer and service technicians, ensuring full transparency on all work performed
• Keep customers informed with timely and accurate updates throughout the service process
• Accurately verify warranty coverage and service contract terms
• Prepare and process repair orders accurately, including all costs, deductibles, and descriptions of symptoms and services
• Advise customers on additional recommended services and clearly explain the benefits
• Effectively collaborate with technicians to ensure efficient, high-quality service delivery
• Manage your service drive workload with a sense of urgency and attention to detail

• Previous Automotive Service Advisor or Service Writer experience (1 year minimum)
• Proven track record of above-average sales performance and CSI scores
• Multi-line or brand-specific dealership experience is a plus
• Tekion dealership management software experience is a plus
• Strong work ethic, reliable attendance, and the ability to work with urgency
• Excellent communication skills and strong attention to detail
• Ability to make every customer feel like the most important customer of the day

• Valid driver's license (required)
• Authorized to work in the USA
• In-person position
• 401(k) with matching
• Health, dental, and vision insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program

Compensation is based on a competitive pay structure. This is a high-earning role with strong upside for experienced advisors.