Customer Care Representative

Overview

Customer Care Representative – Lennar.

The role provides warranty and service support to homeowners through digital channels, enhancing customer satisfaction by responding to homeowner service requests quickly and professionally using remote assessment, digital communication, and virtual technology. Clear and proactive communication with homeowners, field teams, and trade partners is essential for timely issue resolution.

• Professionally and promptly handle requests by contacting the homeowner after reviewing provided documentation, homesite and case history.
• Use remote assistance tools to guide homeowners through troubleshooting, investigative and resolution steps.
• Share guidance on warranty coverage, out‑of‑warranty items, and self‑help solutions.
• Document and maintain all findings, including pertinent documents, photos and correspondence using provided technology to ensure thorough case documentation.
• Determine the scope of work for warranty repairs, troubleshoot and resolve minor issues remotely, and coordinate with trade partners for further action.
• Ensure repairs are completed and homeowners are satisfied through knowledgeable, friendly, and proactive support.
• Deliver comprehensive support in accordance with Lennar’s warranty policies and quality standards.
• Process back charges and EPOs to ensure prompt payment of trade partners as needed.
• Proactively remedy any trade partner scheduling, communication or payment related issues.
• Participate in after‑hours on‑call rotation and expedite emergency repairs as directed by management.
• Perform additional duties as assigned to support the overall success of the division.

• Minimum High School education or GED required.
• Excellent verbal and written communication skills.
• Prior customer service experience required, preferably with a home builder.
• Good organizational and time‑management skills, and an understanding of technical aspects of residential construction.
• Availability to work flexible hours based on business needs, including evenings, weekends and holidays.
• Able to analyze problems, determine solutions and produce desired outcomes.
• Intermediate to advanced PC skills (Microsoft Word and Excel).
• Professional attitude to represent the company in a positive manner.

This position is primarily sedentary. The incumbent must be able to operate computer equipment, speak, hear, bend, stoop, reach, lift and move and carry up to 25 lbs. Finger dexterity is necessary.

• This position may be eligible for bonuses.
• This position may be eligible for commissions.
• This position will be eligible for the described benefits listed in the above section in accordance with Company Policy.
• This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

At Lennar, Associates have access to comprehensive health insurance plans (Medical, Dental, Vision), a 401(k) retirement plan with a $1 for $1 company match up to 5%, paid parental leave, an Associate Assistance Plan, Education Assistance Program, up to $30,000 in Adoption Assistance, up to three weeks of vacation annually, generous holiday, sick leave and personal day policies, a new hire referral bonus program, home purchase discounts and more.

Visit  to view our suite of benefits.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.