Call Center Scheduler-Incoming - Part Time

Our
Corporate office
is looking to hire a dependable, customer-driven representative to join our Call Center team.

* Are you looking for a meaningful career where you can make a real impact? Looking to get your foot in the door in the medical/health field? Do you thrive in a fast-paced environment? If you answered yes to any of these questions, then this may be the right fit for you! Our Corporate office is looking to hire a dependable, customer-driven representative to join our Call Center team- no prior experience or certification required.

We provide comprehensive on-the-job training to help you succeed!

Benefits for Part-time Employees

• Flex Time
• 401K
• Financial advisors
• On-demand pay (receive part of your check early)!

Job Description:

The Call Center Inbound Agent ensures every patient calling in for a dental appointment is greeted, listened-to and scheduled in a compassionate, timely and professional manner. This position is our first impression between the company and the patients.

Responsibilities/

Job Duties:

• Provide excellent customer service to all patients calling in
• Answering phone calls
• Scheduling appointments based on needs of patients and availability of providers
• Assist in answering general inquiries from patients
• Listen to patients while applying our processes and procedures
• Looking for solutions to our patients’ challenges

Requirements

• Dependable and able to be on time
• Positive Attitude
• Excellent professional verbal and written communication and listening skills
• Able to speak on the phone and provide excellent customer service
• Ability to recognize and be sensitives to patients' emotions
• Exceptional customer/patient service skills (Customer/patient focused attitude)
• Ability to carry out written or verbal instructions
• Accurately enter patient information, data, and records into system
• Ability to work in fast paced, patient-focused environment.
• High school Diploma or equivalent

Other Qualifications/ Skill Sets:

• Strong Computer Skills– Ability to maneuver within multiple computer systems at once
• Prior experience with Denticon or similar scheduling system
• Ability to multi-task, prioritize, and manage time effectively
• Organizational and time management skills
• Effective problem-solving abilities
• Prior Customer Service/ Call Center experience is strongly preferred but not required
• Bilingual (English/Spanish) a plus!

Hours & Availability

Office

Hours:

M - F: 10:00 AM – 2:00 PM

• Monday - Friday
• 20 hours per week