Associate Field Service Technician

• Support a designated service territory along with repairing and delivering Stryker equipment with a focus on Transport solutions.
• Perform all required quality control checks and preventative maintenance, global hold repairs, and wireless upgrades.
• Utilize computer software to complete documentation, order parts, reference training materials, and more.
• Present the highest level of customer etiquette in support of the sales team, and promote increased equipment and service usage by establishing and maintaining effective customer relationships.
• Work mostly independently and engage in opportunities to support and collaborate with teammates across the business, including assisting on Field Service projects and initiatives.
• Adhere to and maintain excellent Field Service metrics; not limited to but including hours and overtime accountability, inventory accuracy, cadence of documentation, etc.

• High School diploma.
• Must be at least 21 years of age to meet our driving requirements.
• Valid driver license in the state of residence with a good driving record as you will operate a company vehicle, while abiding by company policy.
• Willingness and ability to work an extended work week including nights and weekends at times.

Demonstrates expertise in equipment repair and maintenance, particularly in Transport solutions, while maintaining high standards of customer service and effective communication. Capable of managing documentation and inventory accurately while adhering to Field Service metrics.

• Equipment Repair
• Preventative Maintenance
• Customer Relationship Management
• Field Service Metrics
• Valid Driver License

• Quality Control Checks
• Wireless Upgrades
• Documentation Software
• Parts Ordering
• Transport Solutions

• Customer Etiquette
• Collaboration
• Independence
• Effective Communication

• High School Diploma

• Field Service
• Inventory Accuracy
• Service Territory
• Global Hold Repairs