Customer Support Engineer

About MISUMI Americas

MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.

Role Summary

The Customer Support Engineer promotes sales of Misumi products through Customer Support channels including email, chat, and phone, application work and special engineering related projects as needed

Essential Functions

Sales:

• Promote and educate customers such as design engineers, mechanical engineers, buyers or other professional and technical personnel, on products and services to increase sales.
• Make and perform technical presentations to design engineering groups as a subject matter expert clearly and confidently.
• Provide product and design support to increase usage in customer designs.
• Work collaboratively with sales team to achieve growth goals.

Customer Support:

• Provide technical design support and education both internally and externally on products including materials, fits, tolerances, lifespans, engineering calculations, sizing, CAD models, website, and functions via phone, email, and chat.
• Handle large, custom, and competitor cross-over quoting opportunities between customers and internal departments (domestic and overseas) to capture new business.
• Ensure compliance to quality and work if needed with the customer service and procurement on quality claims.
• Maintain some product databases, website contents, and catalog product information for accuracy and changes.

Other:

Other responsibilities may include catalog review, warehouse inventory support, trade show support, and others as necessary.

All employees are expected to maintain and contribute to the QMS.

Desired Traits:

• Bachelor's Degree in Engineering (Mechanical, Electrical, or Industrial preferred).
• Minimum 3 years of relevant experience.
• Knowledge of manufacturing processes and equipment preferred.
• Excellent problem solving, interpersonal and conflict management skills.
• Working knowledge of 3D CAD, Microsoft Office (Excel, Access, Word, PowerPoint) CRM software, VB, VBA (plus).
• Excellent verbal/written communication skills.
• Highly motivated, driven, responsible, possess leadership, and results oriented.

Physical Demands

• No physical demands

Travel:
Ability to travel