Customer Support Engineer — Mechanical & Industrial Products

MISUMI Americas Engineering Role

MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world-class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.

This is an engineering role, not a general support role. You'll be the technical expert for customers — design engineers, mechanical engineers, and buyers — turn to when they need to solve real application problems: material selection, tolerance analysis, load calculations, fit and interference decisions, and product integration into their designs. You'll also work alongside the sales team to grow MISUMI's business through hands-on technical engagement.

Technical Customer Support

• Provide expert guidance on materials, fits, tolerances, load/life calculations, sizing, and product selection via phone, email, and chat.
• Support customers integrating Misumi components into their designs using CAD models and engineering analysis.
• Handle complex, custom, and competitive cross-over quoting — coordinating with domestic and overseas teams to win new business.
• Manage quality claims by working with customer service and procurement to drive resolution.

Sales & Technical Promotion

• Act as a subject matter expert, delivering technical presentations to engineering groups with clarity and confidence.
• Educate customers on Misumi's product line to drive adoption within their designs.
• Partner with the field sales team on growth initiatives and engineering-led account development.

Product & Data Stewardship

• Maintain product databases, catalog content, and website information for accuracy.
• Support catalog review, trade shows, and warehouse inventory projects as needed.

Other:
Other responsibilities may include catalog review, warehouse inventory support, trade show support, and others as necessary.

All employees are expected to maintain and contribute to the QMS.

Desired Traits:

• Bachelor's degree in Engineering* — Mechanical, Electrical, or Industrial preferred. This is a firm requirement.
• 0-3 years of relevant engineering or technical experience — recent graduates encouraged to apply.
• Solid understanding of manufacturing processes, mechanical components, and their real-world application.
• Able to read engineering drawings and perform basic mechanical calculations (tolerances, fits, load/life).
• Proficient in 3D CAD software and Microsoft Office suite (Excel, Access, Word, PowerPoint).
• Familiarity with CRM software; VBA/VB skills are a plus.
• Strong communicator — written and verbal — with the ability to translate technical complexity into clear guidance.
• Self-motivated, accountable, and comfortable working across both engineering and commercial teams.

Physical Demands

• No physical demands

Travel:
Ability to travel