Remarketing Wholesale Processor

Job Overview

The Sale Processor is responsible for processing and completing all third‑party driver purchaser and auction sales of vehicles within their designated KPIs. This role requires cross‑functional training in all remarketing sales functions (lessee sale, wholesale, and courtesy sales). The processor supports the response center with internal and external customer inquiries, solves vehicle sales problems, and assists in managing the VOR vendor network.

• Accurately post funds by recording checks, ACH, and wire transfer payments within departmental KPIs, ensuring all payment details align with sale documentation.
• Maintain accurate financial records and ensure compliance with internal controls and audit requirements.
• Collaborate with the accounting team to ensure smooth and timely financial processing.
• Process both U.S. and Canadian funds appropriately.
• Initiate title pull requests through the Title Inventory application.
• Create and manage sale jackets for all incoming sales; prioritize and distribute sales accordingly.
• Handle special client situations and exceptions effectively and professionally.
• Research and resolve inquiries from the Response Center regarding sale status, titles, and refunds.
• Manage client buyouts and downsizing projects.
• Coordinate with Title Maintenance to obtain and track duplicate titles.
• Build strong partnerships with vendors through positive and professional interactions.
• Train and coach staff on Wheels policies and procedures as needed.
• Handle all sales exceptions and pended sales to ensure timely resolution within KPIs.
• Audit vehicle sale paperwork and fees to ensure accurate client billing.
• Provide high‑quality service to internal customers such as Client Services, Driver Services, and Finance.
• Maintain effective working relationships with other sale processors.
• Distribute mail and perform other administrative duties as assigned.

This position has no direct supervisory responsibilities.

• Proficiency in Microsoft Office (Word, Excel, Outlook, Windows).
• Excellent problem‑solving, follow‑through, and organizational skills.
• Strong customer service orientation with effective communication skills (verbal and written).
• Ability to manage multiple priorities and adapt to changing workloads.
• High attention to detail and strong process orientation.
• Professional demeanor with the ability to handle sensitive information tactfully.
• Strong time management and prioritization skills.
• Competent keyboarding and general computer navigation skills.

• High school diploma required; degree in finance or accounting preferred.
• One (1) to two (2) years of office and/or customer service experience required.
• Proficient in Excel;
  Accounts Payable experience preferred.
• Data entry experience preferred.

• Full‑time, in‑office role located in Illinois.
• Monday through Friday schedule; no travel required.
• Regular use of computer, telephone, and written communication.

$40,500 - $56,700

Comprehensive benefits package.

Wheels is a Drug‑Free Workplace. All employment is contingent on successful completion of drug and background screening. Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law.

Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.