Escrow Manager; PGP Title

Job Summary

Ensuring smooth and secure real estate closings for all involved in the transaction. PGP Title is where real estate closings meet precision, care, and teamwork. For over 20 years, our full‑service title and settlement professionals have partnered with Pulte Group’s homebuilding and mortgage teams to deliver seamless, on‑time closings. Headquartered near Dallas, TX, we’re proud of our inclusive culture, guided by values like doing the right thing and working as a unified team.

If you’re looking for a career with purpose, growth, and the chance to make a difference, you’ll find it here.

This position is 100% in‑office Monday – Friday in Schaumburg, Illinois, a suburb of Chicago.

• Ensure daily branch operations are conducted in accordance with operations standards.
• Establish and monitor processes for accurate and timely processing of title, scheduling, closing preparation, closing and post‑closing.
• Ensure quality customer service.
• Monitor and respond to Pulte Group’s customer service management system (CQE).
• Serve as point of contact for customer questions and concerns as needed.
• Prepare and adhere to departmental budgets with a focus on expense reduction and maximizing revenue.
• Market the value of PGP to Pulte Group and Pulte Mortgage, customers, realtors and other lenders.
• Perform as a team member in allocating and coordinating the workflow.
• Maintain thorough and current knowledge of all federal, state and local regulations as well as internal policies and procedures.
• Keep abreast of area competitors’ products, services and costs.
• Maintain and foster branch participation in division/community events and promote Pulte values and culture.
• Act as liaison between all parties to the transaction within the Title & Settlement Process.
• Handle all aspects of the settlement transactions and facilitate closings.
• Follow Escrow Accounting Business Practice Guidelines while complying with States Good Funds Statutes.
• Review escrow quality assurance reports and resolve outstanding issues to ensure compliance with required business policy.
• Perform other duties as assigned.

• Minimum High School Diploma or equivalent.
• Licensing requirements as required by State/Federal agencies.
• Notary Public license requirements as required by State.
• Minimum of 3‑5 years Escrow Operations Experience.
• Minimum of 2 years at a supervisory level or above.
• Specialize in RESPA with understanding of company’s underwriting guidelines.
• Understanding of title and settlement rules and regulations.
• Effective communication, presentation and organization skills.
• Capacity to work in a multi‑location team environment.
• Ability to prioritize conflicting demands and meet department needs with available resources.
• Efficient in Microsoft Windows, Outlook, Excel, One Note and Soft Pro – a plus.
• Shows loyalty, works well as a team member, is considered a functional expert, is a self‑starter, and completes goals; resolves complex problems and executes complex transactions as needed.

Salary Range: $125,000 to $135,000 annually, depending on experience, with eligibility for an annual bonus based on performance objectives.

Benefits include up to 9 paid company holidays per year, up to 8 days of sick pay, and PTO accrual of up to 15 days per year (20 days once 10 years of service). Eligible for 401(k) plan, medical, dental, vision, disability, basic life insurance, parental leave, voluntary insurance options, Employee Assistance Program and tuition reimbursement. State‑required benefits such as paid family and medical leave and sick time apply where applicable.

Pulte Group, Inc. and its affiliates are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Reasonable accommodations will be provided for qualified applicants with disabilities.