Credit And Collections Analyst

Credit & Collections Analyst

Job Description

The Credit & Collections Analyst manages commercial credit and collections activities to support the full Order-to-Cash process. This role evaluates customer creditworthiness, monitors credit exposure, maintains accurate customer credit data, and works closely with Sales, Customer Service, and Finance teams to improve cash flow, reduce bad debt, and ensure timely order releases. The analyst also develops and enhances reporting, drives process improvements, and provides backup support to the Credit Manager as needed.

Responsibilities

+ Manage high-volume business-to-business (B2B) collections to ensure timely customer payments and improved cash flow.

+ Perform outbound collection calls and account research to resolve past-due balances and reduce delinquency.

+ Negotiate payment plans with customers and escalate issues appropriately when resolution is not achieved.

+ Review customer financial statements and other relevant data to determine creditworthiness and recommend appropriate credit limits.

+ Maintain and update customer credit limits to minimize bad debt exposure while supporting business growth.

+ Monitor overall credit exposure and proactively identify accounts that present increased risk.

+ Utilize SAP S/4

HANA for customer master data maintenance, credit management activities, order release reviews, and accounts receivable tracking and documentation.

+ Review and release customer orders held for credit review, ensuring alignment with credit policies and risk guidelines.

+ Manage deductions and disputes by partnering with Sales, Customer Service, Finance, and customers to resolve issues and clear open items.

+ Oversee cash application activities to ensure accurate posting of customer payments and proper allocation to open invoices.

+ Create, maintain, and enhance reporting and analytics to track key metrics such as payment trends, delinquency, and credit exposure.

+ Analyze payment trends to identify patterns, risks, and opportunities for process improvement.

+ Develop and document procedures, process flows, and training materials to support consistent credit and collections practices.

+ Drive operational efficiencies in the Order-to-Cash cycle through process improvement initiatives and best practice implementation.

+ Support JSOX compliance by adhering to internal controls and documentation requirements related to credit and collections.

+ Conduct risk assessments on customer accounts and recommend actions to mitigate potential losses.

+ Serve as a key liaison with internal stakeholders, including Sales, Customer Service, Finance, and Operations, to resolve credit holds, disputes, and deductions.

+ Provide backup support to the Credit Manager, including decision-making on credit limits, escalations, and complex account situations.

+ Leverage AI-enabled reporting or analytics tools to enhance insights, forecasting, and decision-making.

+ Contribute to a culture of continuous improvement by identifying and implementing enhancements to systems, processes, and reporting.

Essential Skills

+ Bachelor's degree in Business, Finance, Accounting, or a related field.

+ At least 5 years of Credit & Collections experience, preferably in a commercial or B2B environment.

+ Proven experience performing outbound collections and detailed account research.

+ Strong understanding of credit analysis principles and collection regulations.

+ Demonstrated ability to review customer financials and assess creditworthiness.

+ Experience managing high-volume B2B collections and negotiating payment plans.

+ Proficiency with SAP S/4

HANA for credit management, customer master maintenance, order release review, and accounts receivable tracking.

+ Strong analytical and problem-solving skills with the ability to interpret financial and operational data.

+ Advanced communication and customer service abilities, including the ability to build and maintain productive customer relationships.

+ Proficiency in Microsoft Office, especially advanced Excel skills for reporting and analysis.

+ Experience creating reports and dashboards to support decision-making and performance tracking.

+ Experience improving processes within the credit, collections, or Order-to-Cash functions.

+ Ability to work cross-functionally with Sales, Customer Service, Finance, and Operations teams.

Additional

Skills & Qualifications

+ Experience utilizing AI-enabled reporting or analytics tools to enhance credit and collections insights.

+ History in a manufacturing or industrial business environment.

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Experience with deductions management and dispute resolution in a commercial setting.

+ Familiarity with JSOX compliance requirements and related internal controls.

+ Experience in payment trend analysis and risk assessment for customer portfolios.

+ Ability to develop process documentation and create training materials for credit and collections procedures.

+ Strong organizational skills and attention to detail in managing multiple accounts and priorities.

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