Lateral 9-1-1 Telecommunicator

Kane Comm is a multi-jurisdictional dispatch center responsible for the dispatch services for eight police departments, seven fire departments, Kane County Court Services, and the Kane County Office of Emergency Management. In 2025, Kane Comm answered 119,189 emergency and non-emergency telephone calls and dispatched 96,135 calls for service.

Kane Comm is a 24 hour, 7 days a week operation and all applicants must have the ability to work any shift, including weekends and holidays.

Responsible for ensuring the prompt answer of incoming emergency and non-emergency phone calls. Further responsible for the timely and efficient dispatch of requests for police, fire and emergency medical services. Monitors a variety of radio frequencies and serves as a vital link between the citizens of Kane County and the public safety agencies devoted to protecting them.

• Will receive and process calls for service for police, fire and medical requests in accordance with standard operating procedures.
• Will obtain, document and relay all required and pertinent information in the Computer Aided Dispatch system as well as responding units.
• Will use resources to efficiently dispatch the appropriate jurisdiction and discipline to the call for service.
• Will provide pre-arrival medical instructions to callers in accordance with Emergency Medical Dispatch guidelines.
• Will monitor all required radio frequencies and will complete all necessary actions based on that radio traffic.
• Will comply with Kane County Emergency Communications standard operating procedures and all lawful orders of superiors.
• Will perform all job tasks effectively in a professional and courteous manner under varying levels of stress and activity.
• Will work various assigned hours and shifts as required for continuous operation of the division.
• Will use self-directed work time in an efficient manner, consistent with the mission statement and core values, under minimal supervision.
• Will remain alert to the conditions within the dispatch center and be aware and responsive to co-workers.
• Will have working knowledge of and ability to operate all necessary dispatch equipment and software.
• Will complete and maintain all required testing, training, and certifications.
• Will seek to improve professional knowledge, skills, and development.
• Will represent the County with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public.
• Performs other related duties as assigned.

• Computer
• Computer Aided Dispatch System
• 9-1-1 and Business Telephone System
• Records Management System

• Minimum of 18 years of age at date of hire

• High school diploma or GED
• Minimum of two (2) years of recent full-time experience as a public safety telecommunicator in a 9-1-1 communications center
• Experience must have occurred within the past three (3) years
• Experience in a multi-jurisdictional emergency communications center serving multiple police, fire, and EMS agencies is strongly preferred
• Demonstrated ability to work independently with minimal supervision and perform effectively in a fast-paced public safety environment
• Must be fully cross-trained and proficient in emergency call taking and law enforcement, fire, and EMS dispatching functions
• Must pass applicant testing, oral interview, extensive background investigation, criminal history check, psychological evaluation, physical examination, and drug screening
• Qualifying applicants must submit to a criminal background check.

• Law Enforcement Agency Data System (LEADS) Certification
• APCO Emergency Medical Dispatch Certification
• Illinois Department of Public Health (IDPH) Emergency Medical Dispatcher Certification
• CPR Certification
• National Incident Management System (NIMS)

• Public safety communications equipment and dispatch operations
• Windows and Microsoft based systems including but not limited to Word and Excel
• Police and fire safety tactics as they relate to communications
• Oral and written communication with internal staff, citizens, and other departmental staff in order to give and receive information in a courteous and professional manner.

• Must be able to read, remember and use policies, procedures, criminal laws and ordinances that apply to the position, as well as document numerous details of calls received.
• Understand and follow oral and written instructions.
• Work under pressure, exercising good judgment and making sound and timely decisions in emergency and non-emergency situations.
• Communicate clearly and concisely in writing during emergency and nonemergency situations.
• Ability to prioritize and manage multiple projects and responsibilities as assigned.
• Ability to maintain confidentiality on all emergency and non-emergency matters.
• Ability to establish and maintain effective working relationships with superiors, officials, departments, other government entities,…