Infusion Pharmacy Manager

Infusion Pharmacy Manager Full-Time | 40 hours per week. Monday
- Friday | Hours will vary. Must be willing to travel in between locations as needed. At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

The Manager, Infusion Pharmacy is responsible for the day-to-day operational leadership and performance of Duly Health and Care's Infusion Pharmacy services. This role oversees daily pharmacy operations, supervises pharmacy staff, and partners with clinical, operational, and financial leaders to support patient access, reimbursement accuracy, and high-quality infusion and specialty pharmacy services. The Manager reports to the Director of Pharmacy and serves as an operational leader supporting Duly's integrated care delivery model.

Provide day-to-day operational oversight for Infusion Pharmacy services, ensuring safe, efficient, and compliant operations. Supervise pharmacy staff to achieve operational, quality, financial, and service excellence goals. Monitor key performance indicators, including therapy starts, turnaround times, patient satisfaction, adherence, and productivity, and elevate trends to the Director of Pharmacy as needed. Support and help maintain policies, procedures, and workflows that ensure operational consistency and regulatory compliance.

Contribute to process improvement, workflow optimization, and operational efficiency initiatives.

Partner with Finance and pharmacy leadership to support day-to-day revenue and margin performance. Identify and help implement opportunities to improve operational efficiency and cost management. Support budgeting and forecasting activities as directed by the Director of Pharmacy. Use data and reporting to support informed day-to-day operational decisions.

Directly supervise pharmacy staff, providing coaching, mentoring, and performance management. Support hiring, onboarding, staff development, and employee engagement initiatives. Foster a culture of accountability, collaboration, and continuous improvement within the pharmacy team. Communicate departmental goals, expectations, and performance standards to staff. Support the professional growth of pharmacy team members.

Ensure compliance with federal and state regulations, accreditation standards, payer requirements, and organizational policies. Support maintenance of required pharmacy licenses, registrations, certifications, and accreditations. Oversee day-to-day compliance related to sterile compounding, medication handling, storage, and dispensing practices. Support regulatory inspections, accreditation surveys, audits, and corrective action plans. Monitor regulatory changes and help implement operational updates as needed.

Support initiatives that improve patient access, safety, adherence, clinical outcomes, and patient satisfaction. Collaborate with providers, nursing…