Senior Director, Patient & CX Strategy

Oak Street Health, part of CVS Health, is seeking a Lead Director, Patient Experience to drive patient experience across our network. You will own the PX strategy, improve NPS and CAHPS, and partner with field operations, central teams and payer partners to deliver measurable improvements.

Qualifications include a Bachelor's degree (Master's preferred), 4+ years in healthcare operations leadership and 7+ years in strategy. Strong executive communication and travel 5-10% are required.

This role, Senior Director, Patient Experience & CX Strategy at 8350 Oak Street Health MSO LLC, could be your next career step.

We would love to welcome a new Senior Director, Patient Experience & CX Strategy to our team in IL, United States.

For the Senior Director, Patient Experience & CX Strategy position at 8350 Oak Street Health MSO LLC, we are reviewing applications now.